Provide remote and onsite IT support, manage tickets, troubleshoot systems, configure networks, and mentor junior members while ensuring reliability of backup and disaster recovery systems.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Min 4 Years of Proven Experience in IT support, systems administration, or similar role
- Strong experience with Windows environments (workstations and servers)
- Solid understanding of Active Directory, DNS, DHCP, Group Policy, and permissions
- Experience supporting Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA)
- Knowledge of networking concepts including firewalls, VPNs, VLANs, and wireless infrastructure
- Experience with backup and disaster recovery tools and processes
- Familiarity with RMM tools, ticketing systems, and documentation platforms
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to explain technical issues clearly to non-technical users
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Core responsibilities:
- Provide remote and onsite technical support across all levels (Level I, II, and III)
- Take full ownership of support tickets from initial response through resolution
- Troubleshoot issues related to workstations, servers, printers, networks, and software applications
- Support and manage systems including Microsoft 365, cybersecurity tools, backups, and remote access solutions
- Perform server administration tasks (Active Directory, Group Policy, DNS, DHCP, file shares, permissions, etc.)
- Configure, maintain, and troubleshoot network infrastructure (firewalls, switches, VPNs, wireless networks, VLANs)
- Monitor, test, and validate backup and disaster recovery systems to ensure reliability
- Assist with onboarding new clients, including system setup, migrations, and deployments
- Coordinate with vendors and third-party providers to resolve technical issues and maintain systems
- Maintain accurate and up-to-date documentation for systems, processes, and environments
- Follow ticketing standards, ensuring clear notes, updates, troubleshooting steps, and resolution summaries
- Identify recurring issues and proactively suggest improvements or long-term solutions
- Assist in developing and improving SOPs, workflows, and internal documentation
- Handle both basic support tasks (password resets, printer issues, user setup) and advanced engineering tasks
- Manage multiple tickets, projects, and priorities simultaneously
- Participate in after-hours or emergency support when required
- Mentor junior team members and contribute to overall team development
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage Field Alliances Operations, support partner ecosystem, lead team, ensure operational excellence, and develop KPIs for performance optimization.
Top Skills:
ExcelPower BIPowerPointSalesforceTableau
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Collaborate on new product features and improve operational efficiency for internal IT and finance systems through integrations and AI projects. Focus on procurement and ERP functions, building effective technologies that meet business needs.
Top Skills:
Ai ToolsDockerGradleHTTPJvmKotlinKubernetesMavenRestTcp/Ip
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
As Staff Product Manager for Onboarding, you'll optimize user experiences from discovery to sign-up, driving product adoption while balancing KYC controls to mitigate risks.
Top Skills:
KycUx/Ui
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
