The IT Operations Team is part of the Garvan Information Technology Services Group that provides information systems support and advice required to enable the research outcomes and administration activities for Garvan researchers and professional staff.
THE OPPORTUNITY
The IT Desk Support Specialist reports to the Operations Services Manager, and is part of a small, dynamic team that is accountable for the day-to-day operations of the Garvan Service Desk. It is the first point of call that enables and supports scientists and administrative staff to facilitate Garvan’s research, and requires a strong, client-focused outlook.
Salary: $75,000, + 12% superannuation + salary packaging
Employment Type: Full time fixed term contract until 31st of January 2027 with possibility for extension.
SNAPSHOT OF BENEFITS
Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom)
Ample opportunities for on-going training and development
Stimulating, diverse and highly international research environment
Flexible work arrangements e.g. start / finish times
18 weeks paid parental leave for both parents including paid superannuation
A range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leave
Discounted Health Insurance
Lifestyle discounts with our community partners
WHAT YOU WILL DO
The key responsibilities include:
Providing a high level of 1st and 2nd level technical support via telephone, service desk portal and face-to-face to over 700 users
Maintaining a high level of customer satisfaction within the business
Support of macOS and Windows
Support of Microsoft products such as Office 365
Maintenance of printers and other peripheral equipment
Setup, maintain and support Mac and Windows workstations/laptops
Provide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client-focused image while resolving requests in a timely and efficient manner.
Record, update and maintain detailed information in the help desk ticketing database
Support of technology-related equipment and hardware such as PABX, telephony systems, audio-visual equipment, photocopiers and scanners
Good time management skills, attention to detail and ability to work unsupervised
ABOUT YOU
The key skills and experience include:
At least 2 – 3 years experience in a similar role
Degree in Computer Science or in an equivalent or in the final years of obtaining that degree, with the possibility of career progression though our Applications or Infrastructure Support teams
Excellent communication and interpersonal skills
Able to multi-task and work quickly under pressure
Flexible and reliable with strong research and troubleshooting ability
Good time management skills, attention to detail and ability to work unsupervised
Strong customer service ethic with a focus on providing a high level of service
Experience with macOS and Windows 7/10, including Office365
HOW TO APPLY
To apply for this position, please submit your application with a CV and cover letter as one document, stating why you are interested in this role. We are reviewing applications as they are received. If you think you’re the right person for this role, we’d love to hear how your capabilities, achievements and experience set you apart. Only applicants with full working rights in Australia are eligible to apply for this role.
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