Provide Level 2 support for Microsoft 365 and Azure environments, assist in cloud project implementations, and collaborate with teams to resolve incidents.
Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Mandatory:
- Min 3 years’ experience in a Level 2 Systems Engineer or similar role within an MSP environment.
- Strong experience with Azure Active Directory, Microsoft 365 suite, Windows Server, and Intune.
- Experience supporting cloud services, modern desktop environments, and hybrid infrastructure.
- Proficiency in troubleshooting authentication, endpoint, and collaboration issues in Microsoft ecosystems.
- Desirable:
- Microsoft certifications (e.g., MS-102, AZ-104, or equivalent).
- Experience with PowerShell scripting, endpoint management, and conditional access policies.
- Exposure to security best practices and compliance within Microsoft cloud environments.
- Familiarity with ITIL processes including incident, change, and problem management.
Core responsibilities:
- Provide Level 2 technical support for clients across Microsoft 365, Azure AD, Windows Server, and Modern Workplace platforms.
- Administer, support, and troubleshoot issues in Azure AD, Intune, Exchange Online, Teams, SharePoint, and Windows 10/11 environments.
- Assist in implementing and managing cloud-based projects including migrations, deployments, and upgrades.
- Monitor and maintain client environments using remote management tools and best practices.
- Collaborate closely with the Service Desk, Level 3 engineers, and project teams to ensure efficient incident resolution and project delivery.
- Contribute to technical documentation and knowledge base articles to support internal and client use.
- Participate in an on-call support roster as required.
- Stay current with developments in Microsoft technologies, security, and modern IT practices.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
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