Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.
Job Description
This role supports the Key Account Managers in driving performance across the TMC and Leisure segments in the Pacific, leading sales, marketing, and distribution initiatives. The role also develops engagement strategies, leads B2B digital marketing efforts, manages the RFP process, and collaborates with regional and global teams to support loyalty and revenue growth.
Account Management
- Drive segment and account performance by leading sales, marketing, and distribution tasks, troubleshooting queries, developing annual plans, and representing Accor at events and presentations.
Led RFP Process
- Lead the Leisure & TMC RFP contracting process and assist with tactical campaigns and marketing activations with hotels and partners.
Lead B2B Digital Marketing & Activations & Event Activity
- In collaboration with the KAM and following the activity & engagement calendar, oversee B2B marketing activations for the TMC and Leisure segments in the Pacific with key partners. Analyse campaign performance using a data-driven approach and provide recommendations
Hotel Training, Workshops & Support
- Develop and implement training programs to boost hotel knowledge.
- Co-lead the Contracting webinar for TMC & Leisure segments during RFI/RFP solicitations.
- Ensure hotel sales teams are engaged with and utilising sales systems and tools through training and audits.
Managing & Supporting Sales Systems, Programs & tools
- Oversee daily operations of A.N.A.I.S.
- Support the management of key sales tools and programs, including Learn with Us and LOL.
- Help ensure hotel sales teams are actively using sales systems and tools through monthly compliance and audit checks.
- Assist with various sales projects
Qualifications
- Bachelor Degree in Business Management, Tourism or Hotel Management Preferred but not essential.
- Extensive hotel industry experience with excellent presentation skills and relationships with key industry bodies and agencies.
- Advanced computer proficiency in Windows Office programs (Word, Excel, PowerPoint, Project, Outlook) and Salesforce web-based applications.
- Process and data-driven mindset with strong analytical thinking abilities.
- Previous experience with Business Travel Management Companies and/or Leisure Agencies.
Additional Information
Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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