KYC & FinCrime Transformation Lead

About Stake
We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we’ve empowered a new wave of investors. Today, we have 1M+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone.
About the role
We are looking for a KYC & FinCrime Transformation Lead to join our Operations team in Sydney.
We're rebuilding how KYC and financial crime work at Stake: smarter customer monitoring, agentic workflows with people firmly in control, and operators working with tools they helped build. We call it FinCrime 2.0.
We're looking for an operations leader to lead our KYC team and help make FinCrime 2.0 real. Here, running the operation and improving it are the same job. The best ideas for what to fix come from leading the work every day, and your team is where change gets tested and adopted first.
You'll start in KYC and work across KYC and Financial Crime as the vision takes shape. We've kept the remit open on purpose, so the role grows with you rather than boxing you in. You'll report to the FinCrime & KYC Manager, who sets the direction – you'll own the plan and the delivery, with the backing to drive change from day one.
What you bring

• Operational leadership. You've led a team and owned its performance, development, quality and capacity.
• Delivered change. You've taken a real operational problem from diagnosis to implementation, and can show what you owned and what changed.
• KYC or financial crime judgement. Hands-on operational experience and a working understanding of Australian AML/CTF requirements.
• A product mindset. You dig for the underlying problem, understand your users and work with engineers to ship the fix.
• Hands-on with AI. You've used AI or agentic tools in your work, and you know where an agent should decide and where a person should.
• Independent ownership. You turn a broad direction into a plan and keep it moving without waiting for detailed instructions.
• Confidence with data. You pull your own numbers to test assumptions and measure impact. SQL or BigQuery is a plus.
• Influence across teams. You bring Operations, Product, Engineering, Data and Compliance with you, even when priorities compete.

Experience with identity verification, screening, transaction monitoring or case management tools is useful. Your current title matters less than evidence that you can lead people, exercise sound judgement and deliver change.
What success looks like in your first 6 months

• The KYC team has clear ownership, regular coaching, trusted reporting and a capacity plan that anticipates demand, and runs day to day without the Manager
• A FinCrime 2.0 roadmap is agreed, built on the biggest sources of customer friction and control weakness you've found
• Your first improvements are live and adopted, with measured impact on customer effort, quality, capacity or risk
• Any agentic workflow you launch has a clear owner, people in the loop where it matters and ongoing QA
• The Manager is setting direction, not driving each step of delivery

In your application
Tell us about an operational problem you took ownership of and fixed. How did you find the real problem, bring others with you and know the change had worked?
Benefits of working at Stake
You'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake (https://hellostake.com/au/careers) program.

• Professional development allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Wellbeing support
• Annual leave swap days
• Discretionary performance bonus
• Stake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account

So what happens next?
Once we've received your application, we'll give it the attention it deserves and if we think you'd be a good addition to our team, we'll give you a call and from there, you'll cruise through our recruitment process.
To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.