Jobs at Stake

Own end-to-end recruitment across diverse roles, initially supporting Operations and Customer Success. Build sourcing strategies, talent pipelines, structured interviews, scorecards, and efficient candidate experiences. Partner with hiring managers as a trusted talent adviser, use recruitment data to improve decisions and processes, and apply AI and automation thoughtfully. The role also contributes to talent communities, employer branding, hiring-manager capability, and scalable talent practices.

Owns compliance and risk learning experiences, translating complex regulatory requirements into clear, engaging training. Responsibilities include implementing and maintaining an LMS, migrating content and learner records, managing mandatory training reporting, creating targeted programs and assessments, improving engagement through gamification, partnering with Risk, Compliance, Operations and People teams, and using data and AI to improve learning effectiveness.

The Customer Success Analyst serves as the first point of contact for customers, addressing inquiries, troubleshooting issues, and providing information about Stake's products and services while ensuring customer satisfaction.

Provide customer support across account management, funding, trading, and platform issues through tickets, email, and phone. Investigate complex problems, own resolutions, identify recurring customer pain points, and share insights with Product, Operations, and Engineering. Improve processes, internal knowledge, and customer-facing content while contributing to research, beta testing, bug hunting, and risk-conscious service delivery.

Design and ship intuitive web and mobile investing experiences. Own product initiatives from discovery to launch, use research and data to inform decisions, collaborate with Product and Engineering, contribute to and evolve the design system, and deliver polished, user-focused interactions in a hybrid Sydney role.

Support and improve SMSF operational processes including onboarding, rollovers, account maintenance and compliance. Use SQL/BigQuery to analyze operational data, identify automation opportunities (AI/LLMs), strengthen controls, create documentation and partner across Product, Finance, Compliance and Customer Success to improve customer experience and scalability.

Build, maintain and scale production data pipelines and platforms on GCP (BigQuery, Dataflow, Cloud Storage). Improve data quality, observability, governance and self-service capabilities; partner with engineers, analysts and product teams to design data models and datasets that inform business decisions.

The Senior Finance Business Partner will support marketing by providing financial insights, forecasts, and decision frameworks to optimize marketing spend and enhance profitability.

Lead Stake's earned media efforts across Australia and New Zealand: build media and creator relationships, craft timely pitches from data and product insights, secure high-impact coverage, prepare spokespeople, manage inbound enquiries and crisis support, and measure earned media against communications OKRs to grow Stake’s share of voice.

Provide outstanding multi-channel support for account management, trading, deposits/withdrawals and platform use. Investigate and resolve issues, de-escalate complaints, gather customer insights, recommend product and process improvements, collaborate cross-functionally, support compliance, and help scale and automate customer experiences.

Produce, shoot, edit, design, and publish social-first content across Instagram, TikTok, X, Facebook, and YouTube. Own content projects from concept through publication, pitch creative ideas, help shape social strategy, maintain a consistent posting rhythm, and collaborate with Marketing, Product, and Compliance to create engaging, accurate content for a regulated investing platform.