Lead Consultant
Let’s be unstoppable together!
Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By
embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.
Why this role
As a senior leader within the business, you'll go beyond delivering insights and recommendations to shape the overall client experience, influence strategic decision-making and drive commercial growth.
You will lead a portfolio of key client relationships, ensure Circana's full suite of capabilities is leveraged to create measurable value, and position the business as a trusted advisor and industry leader.
Success in this role requires equal parts commercial acumen, client leadership, strategic thinking and people leadership.
Key Responsibilities
Commercial & Business Growth
- Lead consultative sales conversations that uncover both stated and unstated client needs.
- Identify client growth opportunities and position Circana solutions to address business challenges.
- Develop go-to-market strategies and competitive differentiation for solution offerings.
- Build Circana's profile as an industry thought leader through sharing market trends, insights and expertise.
- Deliver against revenue, renewal and growth targets for your portfolio.
Client Leadership
- Build and maintain trusted relationships with senior client stakeholders.
- Lead strategic conversations that challenge thinking and create long-term value.
- Develop and execute account strategies aligned to client objectives and Circana's growth ambitions.
- Act as the senior escalation point for client issues, ensuring exceptional service delivery.
- Establish and monitor client satisfaction measures and continuously improve outcomes.
Commercial Management
- Own client contracts, financial performance, renewals and revenue growth.
- Oversee quoting, invoicing and billing processes.
- Identify and manage commercial risks while ensuring strong governance and reporting practices.
Insight, Analytics & Advisory
- Partner with clients to define business challenges and strategic priorities.
- Lead the briefing, analysis and problem-solving process across client projects.
- Drive actionable recommendations by integrating multiple data sources and industry expertise.
- Deliver clear, impactful narratives that translate complex data into business decisions and measurable ROI.
- Coach and develop teams on analytical best practice and strategic storytelling.
People Leadership
- Inspire, coach and develop high-performing teams.
- Create a culture of accountability, learning and continuous improvement.
- Provide clarity around expectations, performance and career development.
- Foster collaboration across teams and functions to deliver the best outcomes for clients.
- Build future capability through mentoring, coaching and talent development.
Measures of Success
Success in this role will be measured through:
- Client satisfaction and engagement (including NPS).
- Revenue growth and commercial performance.
- Client retention and renewals.
- Delivery of client commitments and outcomes.
- Team performance, engagement and development.
Skills & Experience
- Proven experience within the FMCG industry, with a strong understanding of market dynamics and client challenge
- Demonstrated success building strategic client relationships and influencing senior stakeholders.
- Strong commercial acumen, with experience driving revenue growth, renewals and business development opportunities.
- Exceptional consulting, communication, presentation and storytelling skills.
- Ability to translate complex data and insights into clear, actionable business recommendations.
- Proven track record leading, coaching and developing high-performing teams.
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- Passion for client service excellence, relationship building and delivering measurable outcomes.
- Collaborative leadership style with a commitment to continuous learning, inclusion and professional development.
- Bachelor's degree in Business, Commerce, Marketing or a related discipline preferred.
Circana Behaviours
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Centre on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position is located in the following area: Sydney
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