Designs and maintains digital learning solutions for Enterprise Service Management and ServiceNow adoption. Develops eLearning, simulations, videos, quick reference guides, work instructions, facilitator guides, role-based learning pathways, and training plans. Partners with SMEs, stakeholders, and project teams to support learning needs analysis, train-the-trainer activities, UAT, go-live readiness, and continuous improvement. Requires SAP Enable Now experience, instructional design expertise, Microsoft 365 and LMS proficiency, and Australian citizenship.
Learning Developer (For ESM, ServiceNow)
The ESM Learning Developer
will be responsible for designing, developing, and maintaining high-quality
learning solutions that support the successful adoption of Enterprise Service
Management (ESM) processes and technologies. The role partners with SMEs, Change
Team, project teams, and business stakeholders to develop engaging learning
experiences, training materials, and capability uplift initiatives that drive
user adoption and business readiness.
Key Responsibilities
- Understand Learning Needs
Analysis (LNA) and validate capability gaps.
- Develop eLearning, simulations,
product Videos (with voice over), Quick Reference Guides (QRGs), work
instructions, and facilitator guides.
- Design role-based learning
pathways and training plans.
- Support Train-the-Trainer, UAT,
go-live, and post-go-live learning activities.
- Collaborate with business
stakeholders and SMEs to validate learning content.
- Maintain and continuously
improve learning assets and knowledge resources.
Skills &
Experience
- Australian Citizen with the ability
to obtain and maintain required police clearances.
- Mandatory: Experience with SAP Enable Now for
learning content development.
- Experience developing digital
learning solutions for large-scale business transformation programs.
- Strong instructional design and
adult learning knowledge.
- Proficiency in Microsoft 365
tools and Learning Management Systems (LMS).
- Excellent stakeholder
engagement, communication, and content development skills.
- Highly Desirable: Experience with Clipchamp,
- Desirable: WalkMe Learning, or
other digital learning and video authoring tools.
- Desirable Knowledge of
ServiceNow and Enterprise Service Management processes is highly regarded.
Similar Jobs
Artificial Intelligence • Productivity • Sales • Software
Designs and oversees complex enterprise AI deployments on the monday.com platform. Leads technical discovery, solution architecture, integration and data-migration design, effort estimation, technical presales, documentation, and delivery oversight. Establishes architecture, security, governance, scalability, and reference standards while mentoring delivery teams and improving reusable estimation and discovery practices. The role requires customer-facing expertise in agentic AI, LLM workflows, enterprise data architecture, integrations, security, production AI quality, and commercial scoping.
Top Skills:
Ai AgentsAPIsClaude CodeCursorCustom MiddlewareETLEvent-Driven IntegrationGraphQLIpaasLlmsLow-Code PlatformsMcpMonday Ai Work PlatformOauth 2.0ObservabilityPythonRestSaml 2.0ScimTypescriptWebhooks
Cloud • Security • Software • Cybersecurity • Automation
Leads Sales recruiting across APJ, managing recruiters and partnering with Sales leaders to develop scalable hiring strategies. Oversees recruiting for senior and specialized sales roles, advises on regional talent markets, embeds equitable hiring practices, uses recruiting analytics to improve performance, and coordinates workforce planning with cross-functional partners. The role requires hands-on recruiting leadership across multiple countries in a remote-first environment.
Cloud • Security • Software • Cybersecurity • Automation
Manage full-cycle recruiting for GTM roles across sales, customer success, marketing, professional services, and related teams. Responsibilities include intake meetings, sourcing, structured interviews, candidate assessment, pipeline management, compensation and offer negotiations, market research, funnel analysis, diversity-focused recruiting, and candidate experience. The recruiter will manage multiple requisitions, advise hiring teams, maintain accurate ATS documentation, and use recruiting technology and AI responsibly in a remote-first global environment.
Top Skills:
Artificial IntelligenceGreenhouseLinkedin InsightsLinkedin RecruiterMetaviewSeekout
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
