Manager, Clinical

Role expectations

• Report to Director, Clinical, Southeast Asia
• Closely align with the Market leader and local leadership team to ensure strong alignment between Global/APAC/SEA clinical strategies and Vietnam business priorities
• Translate Global/APAC/SEA clinical strategies into holistic and actionable Vietnam business strategies, ensuring appropriate localization, optimization, and effective execution across stakeholders
• Drive organization and people leadership by building, developing, and leading a high-performing, collaborative, and engaged clinical team
• Ensure clear communication, alignment, and shared understanding across stakeholders to support effective strategy execution
• Establish and implement the Clinical strategy including (but not limited to): customer education, speaker development and management, clinical support, Align staff training and development
• Oversee all aspects of clinical support (including enquiries, complaints) of the team to provide quality services and treatment planning support to customers
• Drive the clinical team to connect with customers, provide training to them so as to build clinical confidence and competences of knowing how to use the Align systems through virtual or in-person interactions
• Guide the development of Clinical Education strategy and implementation plan in Vietnam based on different customer segments and needs to meet the business goals
• Develop KOL and speaker engagement strategy and to actively engage with the KOLs and speakers
• Strategize the partnership with universities to strongly engage with residents and educators
• Oversee partnership of Clinical team with other functions to deliver on KPIs across Vietnam
• Implement training programs which are designed to improve clinical knowledge of the internal stakeholders, such as Sales and Customer Support teams
• Lead, expand, structure and develop Vietnam clinical team 
• Deliver operational objectives and work plans
• Establish and adhere to budgets, schedules, work plans, and performance requirements
• Drive efficiency and effectiveness through all clinical processes 
• Ensure that all company and departmental procedures (clinical and general) are followed throughout the region
• Provide support to audit processes and quality management system as required
• Perform other duties as assigned.

What we're looking for

• To have Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery. Having an additional business degree is an advantage
• To have the experience working in dental companies / medical devices companies will be an advantage
• To be a seasoned leader with a successful track record of at least 8 years of work experience and preferrably with commercial management experience 
• To be experienced in managing a team with strong people management and communication skills
• To be customer centric and being able to capture and provide customer insights and using them to drive thinking and decisions
• To be strategic and critical thinking to have the ability to challenge status quo and drive business impact
• To have strong implementation skills with excellent execution and being result-driven
• To have effective communication to be with counterparts including local and regional teams, and external agencies
• To be proficient in English
• This role requires 50% travel, mostly around Vietnam but sometimes outside the market
  

About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.