Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Lead sales and customer engagement planning across the Qantas Business Rewards program
- Turn customer insights and analytics into strategic decisions and commercial growth
- Lead customer engagement, campaign effectiveness and sales planning
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing today.
As the Manager, Qantas Business Rewards Sales Planning, you'll play a key role in shaping customer engagement and commercial growth strategies across one of Australia's largest SME loyalty programs. Working across Sales, Marketing, Loyalty, Revenue Management and Digital teams, you'll use customer insights, campaign planning and performance analysis to identify growth opportunities, optimise customer engagement and deliver measurable revenue outcomes that support the ongoing success of the Qantas Business Rewards program. You'll own the customer engagement and campaign calendar, identifying the right offers, incentives and growth opportunities to drive customer activation, retention and revenue performance.
You’ll develop and execute targeted sales campaigns, drive customer targeting and segmentation strategies, and translate complex data into actionable recommendations for senior stakeholders. You'll also build and enhance planning frameworks, reporting capabilities and ways of working, influencing cross-functional teams to deliver commercial outcomes while fostering a culture of continuous improvement and data-driven decision making.
You'll have:
- 8+ years' experience in commercial planning, sales operations, business intelligence, insights, customer analytics or a related commercial role.
- Strong analytical capability with experience translating large datasets into commercial insights and business outcomes.
- Demonstrated commercial acumen and the ability to identify growth opportunities and influence performance.
- Experience developing customer targeting, segmentation and engagement strategies that drive commercial outcomes.
- Experience leading customer engagement, CRM, sales or marketing campaigns from strategy
- Experience delivering performance reporting and influencing senior stakeholders through data-driven recommendations.
- Demonstrated experience driving continuous improvement, process optimisation and new ways of working to improve commercial outcomes.
- Strong stakeholder management skills with the ability to influence and collaborate across multiple business functions.
- Previous leadership, coaching or mentoring experience.
- Advanced analytical and financial modelling capabilities with demonstrated experience using Excel, Cognos or CRM platforms.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Sunday, 30 August 2026.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
