Owns digital payments and authentication products across MENA East, including MDES, wallets, Click 2 Pay, tokenization, Passkeys, and Agentic Commerce. Acts as a product subject matter expert, supports solution selling and client engagements, enables market localization, monitors customer success, shares market intelligence, and helps account teams develop relevant solutions. The role manages product KPIs and revenue objectives across the UAE, Pakistan, Qatar, Kuwait, and Oman.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
The Manager, Specialist Sales- Digital Payments, East Arabia
The Manager, Specialist Sales- Digital Payments, MENA East
The Customer Solutions Center (CSC) is the function which enables Mastercard to develop better solutions & bundles for prioritized consumer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard's extensive toolbox of products and services offerings.
The Manager, Specialist Sales- Digital Payments will be responsible for all Digital & Authentication assets for the market as well as for driving the key Digital KPIs for the cluster. This includes MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys etc. and all future digital assets. For these products, the Manager, Specialist Sales individual will carry the key performance KPIs and be the subject matter expert for the front line as well as the solution specialist within the CSC for any opportunities related to the above assets.
The Manager, Specialist Sales- Digital Payments will report to the Digital Products Lead within the Customer Solutions Center and will be managing the MENA East region, comprising of UAE, Pakistan, Qatar, Kuwait and Oman.
The role will be based out of Dubai, UAE.
Key Responsibilities:
Assigned products and platforms: MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce and future digital products as and when launched in the cluster
Act as an expert for their geography/solution portfolio:• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment• Accountable for having a deep understanding of the assigned product, service or platform• Provide visibility to the team on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard's products and solutions
Support CSC value proposition development and sale:• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
Drive localization, market enablement and support sales:• Enabling new capabilities in the market and ensuring market readiness • Supporting AM's in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
Knowledge and best practice sharing:• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
Required Skills• Deep technical expertise in assigned product, service or platform capability• Collaborate and work on internal squads and cross-functional teams to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms• Problem solve and understand relationship with the client's needs• Communicate with and build relationship with client counterparts when requested by account managers or business development managers• Ability to understand new products and solutions and articulate the benefits / opportunity areas to our clients• Understand client pain points and offers relevant solutions• Strong communication skills
KPIs• Revenues for supported geography• Specific KPIs from supported product, solution or platform• Customer success metrics• Voice of customer survey results• Market specific objectives
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
The Manager, Specialist Sales- Digital Payments, East Arabia
The Manager, Specialist Sales- Digital Payments, MENA East
The Customer Solutions Center (CSC) is the function which enables Mastercard to develop better solutions & bundles for prioritized consumer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard's extensive toolbox of products and services offerings.
The Manager, Specialist Sales- Digital Payments will be responsible for all Digital & Authentication assets for the market as well as for driving the key Digital KPIs for the cluster. This includes MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys etc. and all future digital assets. For these products, the Manager, Specialist Sales individual will carry the key performance KPIs and be the subject matter expert for the front line as well as the solution specialist within the CSC for any opportunities related to the above assets.
The Manager, Specialist Sales- Digital Payments will report to the Digital Products Lead within the Customer Solutions Center and will be managing the MENA East region, comprising of UAE, Pakistan, Qatar, Kuwait and Oman.
The role will be based out of Dubai, UAE.
Key Responsibilities:
Assigned products and platforms: MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce and future digital products as and when launched in the cluster
Act as an expert for their geography/solution portfolio:• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment• Accountable for having a deep understanding of the assigned product, service or platform• Provide visibility to the team on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard's products and solutions
Support CSC value proposition development and sale:• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
Drive localization, market enablement and support sales:• Enabling new capabilities in the market and ensuring market readiness • Supporting AM's in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
Knowledge and best practice sharing:• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
Required Skills• Deep technical expertise in assigned product, service or platform capability• Collaborate and work on internal squads and cross-functional teams to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms• Problem solve and understand relationship with the client's needs• Communicate with and build relationship with client counterparts when requested by account managers or business development managers• Ability to understand new products and solutions and articulate the benefits / opportunity areas to our clients• Understand client pain points and offers relevant solutions• Strong communication skills
KPIs• Revenues for supported geography• Specific KPIs from supported product, solution or platform• Customer success metrics• Voice of customer survey results• Market specific objectives
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard’s SME sales and activation strategy across the UAE, GCC, and Pakistan. Owns opportunity development, pipeline growth, deal closure, partner activation, card issuance, usage growth, and revenue realization. Builds strategic partnerships with banks, fintechs, marketplaces, telcos, and embedded finance ecosystems. Develops business cases, go-to-market strategies, activation playbooks, and commercial solutions while representing Mastercard with clients and industry stakeholders.
Top Skills:
Digital PaymentsEmbedded FinanceFintech Platforms
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard’s EEMEA cybersecurity, fraud, and AI governance advisory initiatives. Serves as regional subject matter expert, drives client engagements and market development, oversees Fraud Fusion and responsible AI programs, manages multi-country governance, coordinates delivery hubs, enables products and solutions, and advises senior stakeholders. The role requires deep cybersecurity and fraud expertise, strategic consulting, executive engagement, program leadership, and knowledge of payments, financial services, and digital commerce.
Top Skills:
Ai GovernanceCybersecurityDigital IdentityFraud PreventionPayment EcosystemsResponsible AiRisk ManagementThreat Intelligence
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Provides strategic legal support to Mastercard’s EEMEA Core Payments business, advising leadership on product strategy, commercialization, pricing, interchange, regulatory and competition issues. Leads cross-border legal matters, product governance, complex technology and commercial agreements, legal frameworks, external counsel, and regional stakeholder coordination. The role requires a senior payments and technology lawyer capable of influencing executives, managing ambiguity, and delivering practical, risk-balanced guidance across multiple jurisdictions.
Top Skills:
AuthenticationCard ProductsDigital PaymentsFintech TechnologyPayment NetworksPayment ProcessingTokenization
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
