Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Your Role
The primary purpose of this role is to deliver high-quality assessment and management of motor claims for luxury vehicles, ensuring accurate and effective investigation, evaluation, and adjustment. This position leverages hands-on experience with high-end vehicles, a strong understanding of repair methods, and knowledge of associated costs. The specialist may conduct onsite assessments and will collaborate with industry partners to deliver best-in-class outcomes. Reporting to the Senior Technical Claims Lead, this role is critical to maintaining high standards in claims management within the luxury motor segment. It is ideal for an experienced claims or motor professional seeking to broaden their expertise and gain exposure to wider aspects of the claims business beyond portfolio management. Additionally, the role requires a commitment to supporting the growth and development of team members by leading by example and serving as a mentor within the motor field.
Your Responsibilities:
- Assessing motor insurance claims for luxury vehicles via desktop and physical inspections, as required.
- Analyse complex scenarios and recommend fair and timely solutions
- Applying expertise in repair methods, parts, and costs, to evaluate claim validity, extent of damage and negotiate repair costs and methods
- Liaising with Repair Shops, Motor Assessors and Industry Experts to verify and negotiate repair estimates and validate parts authenticity.
- Managing claims in accordance with policy terms and conditions and any relevant legislation and legal principals.
- Making informed evaluations of damage and quantum to timely establish and maintain accurate claim reserves.
- Identifying and reporting internally on claims of significance to the business, including large loss reporting requirements.
- Abiding by Chubb’s Best Practice Guidelines and Claim Handling Guidelines.
- Building strong relationships with brokers and customers to promote confidence and trust in Chubb’s claims service.
- Effectively controlling the work product and expense of outside vendors.
- Clearly identifying potential fraud risk and subrogation opportunities and notifying the relevant teams.
- Promptly and properly documenting all developments in the claims system.
- Exercising good judgement in reaching final claim resolution by evaluating nature of loss, damage, coverage and applicable limits.
- Seeking technical assistance for claims exceeding delegated authority.
- Maintaining an active diary and monitoring it to ensure timely file development and resolution.
- Effectively negotiating compromise settlements where appropriate.
- Communicating effectively with the Claim Department, Customer Services, Underwriting, brokers, insureds, third parties and their legal representatives.
- Adhering to the General Insurance Code of Practice and Chubb’s obligations under its AFSL, as it applies to Claims Handling as a Financial Service.
- Complying with the Insurance Contracts Act and all other relevant statutory rules and regulations.
- Performing any other duties as required by the Claims Manager and Team Leader, which may include assisting other claims departments.
- Taking and being accountable for all practical measures to ensure that the workplace is safe and without risk to health
What you’ll bring to the role
- Tertiary qualification (Degree preferred).
- Relevant industry qualifications (e.g. ANZIIF) or studying towards.
- 5+ years’ experience working with luxury motor vehicles (e.g. claims, sales, service, repair, or related fields).
- Strong knowledge of vehicle repair methods and cost structures for high-end brands.
- Strong written and verbal communication.
- Good negotiation skills.
- Excellent customer service ethic.
- Ability to influence and negotiate.
- Ability to spot inconsistencies or potential fraud
- Proficient use of Microsoft Word/Excel and ability to construct claim reports as required.
- Ability to manage self and time effectively.
- High level of attention to detail and accuracy.
- Experience in accident management or claims is beneficial but not required.’
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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