National Client Growth & Retention Manager – Major Accounts

Who we are?

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The Role

The Head of Client Growth & Retention is a sales leadership role responsible for the growth, performance and retention of InfoTrack’s Major Law Firm client portfolio. This role leads and develops a team of 6 Account Managers and an Associate Product Manager who partner with Australia’s largest national law firms, ensuring long‑term strategic relationships, exceptional client outcomes, and sustainable revenue growth.

InfoTrack’s Major Law Firm portfolio consists of approximately 100 of InfoTrack’s largest legal clients, including 49 of 50 of Australia’s pre-eminent  national law firms and generates circa $30M in annual net revenue. This role is critical to protecting and expanding this revenue base through proactive relationship management, value‑led upselling and engagement, and close alignment with Product, Sales, Marketing, and Operations.

The role requires a commercially astute, people‑focused leader with a strong sales & retention leadership presence, capable of operating at C‑suite and Managing partner level within complex, multi‑stakeholder, high-value client environments

About you

You are a high-performing sales leader with a proven track record of driving revenue growth and consistently exceeding targets. You bring strong commercial and financial acumen, allowing you to identify opportunities, develop strategic sales plans, and execute them effectively to deliver measurable results.

You are confident building and maintaining strong relationships with customers and key stakeholders, always taking a customer-centric approach to uncover needs and deliver value. Your leadership style focuses on motivating and developing people, helping teams perform at their best while fostering a culture of accountability and success.

With a strategic mindset and the resilience to navigate change, you thrive in fast-paced environments and bring the energy, leadership presence, and determination needed to drive sales performance and long-term business growth.

Key Roles and Responsibilities

• Drive client growth and retention across the Major Law Firm portfolio by developing strategic account plans, strengthening senior relationships, and identifying cross-sell and upsell opportunities.
• Lead and develop a high-performing team of Account Managers through coaching, clear KPIs, and a culture of accountability, collaboration, and customer focus.
• Build trusted executive relationships with key stakeholders including Managing Partners, CIOs, and COOs to support long-term partnerships and revenue growth.
• Contribute to commercial strategy including pricing, contract negotiations, and broader revenue initiatives in partnership with Marketing, Product, and Operations.
• Provide market and client insights to inform product development, service improvements, and strategic decision-making within the legal sector.
• Ensure operational excellence and governance through consistent account management standards, accurate portfolio reporting, risk management, and contract oversight.

Skills, Knowledge and Experience:

• Proven sales leadership experience managing strategic or enterprise client portfolios.
• Demonstrated success leading and developing account management or customer success teams in the legal services sector.
• Strong commercial acumen with experience managing large, complex revenue portfolios (ideally $20M+).
• Experience working with C‑suite or senior executive stakeholders in complex organisations.
• Exceptional communication, negotiation, and relationship‑building skills.

The Rewards and Culture

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!

At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.