JPMorganChase
NEW27BJ - Account Specialist I - Southwest/Marriott (January 15, 2027)
Be an Early Applicant
Provides front-line phone support for financial products in a fast-paced call center. Handles up to 100 calls daily, interprets customer needs, navigates multiple systems, resolves issues, explains solutions, follows regulatory procedures, and builds positive customer relationships. The role requires empathy, composure, multitasking, adaptability, accurate computer use, and willingness to work evenings, weekends, or night shifts.
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job Responsibilities
- May manage upwards of 100 calls daily, delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
Required qualifications, capabilities, and skills
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
- Preferred experience supporting more than one Consumer and Community Banking Operations Function/Line of Business
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Similar Jobs
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Drive revenue through live chat and calls by identifying buying signals, explaining Apollo’s products, converting inbound inquiries, and meeting revenue and chat-to-close targets. The role owns sales conversations, upsells and cross-sells relevant features, responds quickly to customer inquiries, follows up on opportunities from support interactions, and advocates internally for customers while collaborating with Product and Sales.
Top Skills:
AIApollo.IoAutomationEmailLive Chat
Financial Services
Analyzes payment exceptions, researches root causes, supports accurate settlement, documents processes and performance measures, and contributes to process optimization and automation. The role partners with stakeholders to resolve non-routine payment issues, applies operational risk, cybersecurity, and anti-fraud controls, and coaches teammates on procedures and service standards.
Top Skills:
Iso 20022Swift
Financial Services
Executes controls testing, documents evidence and findings, identifies root causes and risk implications, recommends corrective actions, and tracks remediation to closure. The role presents results to stakeholders, performs second-level reviews, manages rebuttals and escalations, supports test-script updates, and contributes to process improvement and automation within Consumer and Community Banking Controls.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
