In this role, you will provide exceptional inbound sales support, manage customer enquiries, qualify leads for sales, and ensure service excellence throughout the customer journey while collaborating with various departments.
- ASX 300 listed financial services organisation
- Flexible & hybrid working arrangements
- Sydney location
Do you want to:
- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
If so, then FleetPartners might be the place for you.
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Who we’re looking for:
You will be part of a high performing sales team at the first point of contact, providing service excellence and an expert overview of the benefits of novated leasing in order to qualify the opportunity for Sales conversion or referral of after sales enquiries to supporting business units.
What you’ll be doing:
- Quickly and efficiently respond to inbound calls
- Provide support to digital customers
- Understand customer needs, communicating a consistent value proposition
- Qualify prospect of conversion to sale
- Assist with pipeline allocation and management
- Identify and refer post sale queries for other departments
- Build relationships with support departments to ensure service excellence through the Novated customer journey
- Delivering on agreed KPI’s and inbound reporting framework
- Keeping accurate and detailed records of customer interactions in all systems
- Develop strong product and process knowledge
- Identify, analyse and provide insights on inbound service trends
- Collaborate with Sales Leaders around process improvements and efficiency gains
- Data entry for Novated Lease driver enquiries
- Manage receipt of all web leads to ensure accuracy
- Provide other administrative support as directed
- Champion continuous improvement projects
Requirements
- Experience in a customer service position (preferably inbound service centre)
- Excellent verbal and written communication skills
- Proven ability to work effectively in a dynamic sales team environment
- Strong attention to detail
- Novated Leasing experience desirable - not essential
Benefits
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- an extensive range of other employee benefits.
FleetPartners North Sydney, New South Wales, AUS Office
Level 20, 101 Miller Street, North Sydney, NSW, Australia, 2060
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