Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for a Operational Improvement and Capability Specialist reporting to Executive Manager Partner Transform and Transition
A bit about your role
As the Lead – Operational Improvement & Capability, you will drive continuous improvement across Delivery Partners by combining data-led insights, operational governance, and strong stakeholder collaboration. You will analyse performance trends, identify systemic issues, and translate complex data into clear, actionable insights that will drive sustained improvement in field execution and product delivery capability with our Delivery Partners, ensuring Delivery Partners deliver the required Field Capability to meet nbn’s expectations, quality and customer experience.
You will bring focus and momentum to field capability improvement initiatives by supporting the design, prioritisation, and execution of targeted programs, while tracking progress against action plans and ensuring visibility of outcomes. Working closely with internal teams and Delivery Partners, you will help embed best practice ways of working, uplift reporting and analytics capability, and support the adoption of new tools and technologies.
Through your strong engagement across cross-functional forums, you will represent the voice of the field, ensuring operational realities are reflected in strategic decisions. Your work will create a more connected, responsive, and high-performing delivery environment that supports both operational excellence and positive customer experiences.
A bit about you
You are a collaborative and insight-driven professional with experience in telecommunications, operations, or delivery partner environments. You bring a strong ability to work with data, uncover meaningful insights, and translate them into practical actions that drive real improvement.
With your inclusive and relationship-focused approach, you build trust quickly and work effectively across diverse stakeholder groups. You are comfortable navigating complexity and bringing clarity to challenging problems, balancing analytical thinking with a proactive, solutions-oriented mindset.
You are naturally curious and motivated by continuous improvement, with a passion for enhancing capability, performance, and customer outcomes. Your ability to connect people, insights, and actions ensures you create meaningful and lasting impact across nbn’s Field Partnerships.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight Thursday, 19th June 2026.
To be eligible for this role, you must have full working rights in Australia.
nbn® Australia North Sydney, New South Wales, AUS Office
Level 13, 100 Mount street, North Sydney, NSW, Australia, 2060
