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Work Type - 12 months Fixed Term Contract
This Operations Associate role has a primary purpose to support the configuration of Creditworks platforms for Equifax Customers. In addition, support for our customers in answering queries, managing incidents and providing basic troubleshooting will also be a core responsibility.
What you’ll do
Implementation of new platforms and platform changes through configuration of Creditworks settings Supporting customers through the project implementation including documentation, UAT and go-live Answering customer phone calls and emails about basic support queries and incidents/troubleshooting Working with internal stakeholders to support process change and improvement
What experience you need
- Experience supporting customers in the financial services sector
- Phone and email based support role
- Working with multiple stakeholders to support a shared business objective Working with multiple applications/software solutions
What could set you apart
- Experience supporting projects
- Documentation of new and existing processes
- Knowledge of the trade credit industry
Primary Location:
AUS-Sydney-Blue-Street
Function:
Function - Customer Service
Schedule:
Full time
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
