Work Location - Sydney
The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing support and advice to the customer.
You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.
What you’ll do
Deliver excellent customer service via phone and email assisting with inquiries.
Respond to client’s queries in a timely manner meeting KPI’s, providing excellent customer service
Handle complaints in a highly professional manner
Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
Work closely with other teams to escalate and resolve more complex issues.
Ensure compliance with privacy and security guidelines when handling sensitive customer data.
Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
Ability to adapt and learn new skills and processes quickly as products and requirements change.
What experience you need
Strong communication skills, both written and oral
Demonstrated ability to display tact, diplomacy and confidentiality
Computer literate, able to use different tools, systems and applications
Experience with administrative processing ideally within a complex corporate environment
Time management skills, working well to deadlines with minimal supervision
An eye for detail, excellent listening and problem-solving skills
A team player who has a positive attitude towards change and being flexible
Works well under pressure and possesses initiative to take on challenges
Retail sales or customer service experience
Experience working within SLA’s/KPI’s
What could set you apart
Previous experience in customer service call centre
Ability to learn quickly
What’s in it for you?
At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.
Hybrid Work Model
Additional Leave Allocations + Public Holiday Swaps
Discounted Gym Memberships
Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
Employee Stock Purchase Plan
Career Development and Learning
A Diverse and Inclusive Workplace and Environment
Wellbeing Resources
Primary Location:
AUS-Sydney-Blue-StreetFunction:
Function - Customer ServiceSchedule:
Full time
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