Supports fraud oversight and operational risk controls for insurance and retirement operations. Responsibilities include planning and documenting risk-based control testing, analyzing fraud cases and determining outcomes, monitoring fraud trends and risk indicators, identifying control gaps, coordinating with audit and compliance partners, and supporting issue remediation and risk management activities.
Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
This role serves as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls. The position is responsible for supporting risk-based control testing, fraud case analysis and determinations, fraud trend monitoring, fraud mitigation control reporting, audit/compliance/risk partner coordination, and control environment oversight across RIS Operations supported businesses, including US Pensions, Structured Settlements, and Income Annuities. The role partners closely with RIS Operations, Service, US Risk, GTO Risk, Audit, Compliance, Privacy, and other business partners to identify risks, evaluate control effectiveness, support issue remediation, and strengthen fraud and operational risk mitigation practices.
Key Responsibilities
• Serve as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls, connecting fraud findings, control testing results, audit feedback, and operational risk themes into coordinated mitigation actions.
• Plan, execute, and document risk-based control testing across RIS Operations processes, including assessment of control design, operating effectiveness, evidence sufficiency, exceptions, root cause themes, and remediation needs.
• Conduct thorough fraud case analysis, evaluate supporting documentation and account activity, reach well-supported fraud determinations, and document rationale in a consistent, audit-ready manner.
• Monitor fraud activity, control results, and operational risk indicators to identify trends, emerging risks, root causes, repeat themes, and potential control gaps.
• Support operational risk management activities, including identification, documentation, escalation, management, and resolution of risks and issues aligned to organizational and enterprise requirements.
Required Qualifications
Self-driven with a passion for developing and driving risk best practices that produce value-add results
Strong attention to detail, analysis and problem resolving skills
Demonstrated ability to communicate effectively; work independently; use good judgement
3+ years experience in risk or Fraud a plus
3+ years experience in Audit or Compliance a plus
Preferred Qualifications
The expected salary range for this position is $59 ,000 - $99,300 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
This role serves as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls. The position is responsible for supporting risk-based control testing, fraud case analysis and determinations, fraud trend monitoring, fraud mitigation control reporting, audit/compliance/risk partner coordination, and control environment oversight across RIS Operations supported businesses, including US Pensions, Structured Settlements, and Income Annuities. The role partners closely with RIS Operations, Service, US Risk, GTO Risk, Audit, Compliance, Privacy, and other business partners to identify risks, evaluate control effectiveness, support issue remediation, and strengthen fraud and operational risk mitigation practices.
Key Responsibilities
• Serve as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls, connecting fraud findings, control testing results, audit feedback, and operational risk themes into coordinated mitigation actions.
• Plan, execute, and document risk-based control testing across RIS Operations processes, including assessment of control design, operating effectiveness, evidence sufficiency, exceptions, root cause themes, and remediation needs.
• Conduct thorough fraud case analysis, evaluate supporting documentation and account activity, reach well-supported fraud determinations, and document rationale in a consistent, audit-ready manner.
• Monitor fraud activity, control results, and operational risk indicators to identify trends, emerging risks, root causes, repeat themes, and potential control gaps.
• Support operational risk management activities, including identification, documentation, escalation, management, and resolution of risks and issues aligned to organizational and enterprise requirements.
Required Qualifications
Self-driven with a passion for developing and driving risk best practices that produce value-add results
Strong attention to detail, analysis and problem resolving skills
Demonstrated ability to communicate effectively; work independently; use good judgement
3+ years experience in risk or Fraud a plus
3+ years experience in Audit or Compliance a plus
Preferred Qualifications
- Working knowledge of the financial services/retirement/insurance industry, RIS operational transactions and processes supported (preferred, not required)
- Familiarity with execution of first line of defense review/ or operational risk testing and risk management principles
- Experience or demonstrated ability to analyze fraud cases, identify fraud indicators, document determinations, and escalate sensitive or complex matters appropriately.
The expected salary range for this position is $59 ,000 - $99,300 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
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