Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

Operations Manager – Moorebank, NSW

Job Description / The Role –

An exciting leadership opportunity exists for an experienced Operations Manager to lead a major transport operation supporting Primary Connect at Moorebank.

You will have overall responsibility for the day-to-day performance of the Moorebank operation, driving outcomes across safety, service delivery, customer satisfaction and financial performance. You'll lead a large and diverse workforce while partnering closely with customer stakeholders to deliver exceptional operational results.

This is more than an Operations Manager role. It's an opportunity to take charge of a large-scale, high-profile transport operation supporting one of Australia's leading supply chains, where your leadership will directly influence safety, service performance, customer outcomes and business growth.

This is a highly visible leadership position for someone who can balance operational excellence with people leadership, continuous improvement and commercial performance.

Key Responsibilities, but not limited to - 

• Lead all aspects of daily transport and distribution operations.

• Drive safety, service and financial performance outcomes across the site.

• Manage operational budgets, forecasting and profitability.

• Build and maintain strong customer relationships with Primary Connect and Woolworths stakeholders.

• Lead, coach and develop operational leaders and frontline teams.

• Drive continuous improvement initiatives to improve productivity and service.

• Ensure compliance with all legislative, customer and company requirements.

• Manage labour planning, resource allocation and workforce performance.

• Monitor operational KPIs and implement strategies to improve results.

• Investigate service failures and implement corrective actions to prevent recurrence.

What We’re Looking for to Drive Success – 

• Significant leadership experience within transport, logistics or supply chain operations.

• Proven experience managing large-scale operational teams in a fast-paced environment.

• Strong commercial and financial acumen with experience managing budgets and P&L performance.

• Strong stakeholder management and customer relationship skills.

• Excellent analytical, planning and problem-solving capabilities.

• Experience delivering operational improvement and productivity initiatives.

Why Join Toll?

• Lead a critical customer operation within one of Australia's largest logistics providers.
• Manage a high-profile site supporting one of Australia's leading retail supply chains.
• Lead and develop a large operational workforce.
• Drive meaningful business improvement and innovation initiatives.

If you're an accomplished transport, logistics or distribution leader looking for your next challenge, we'd like to hear from you. Join Toll and help shape the future of supply chain operations.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com