Operations Manager

• Permanent Opportunity
• Hybrid Work Environment
• Be part of a high performing technical team

We are seeking an Operations Manager to join our Platform Engineering team in a permanent capacity. Reporting to the Cloud Platform Owner, this operations-focused role is responsible for ensuring the health, stability, and operational readiness of our cloud environments.

You will lead a team of Cloud Platform Engineers, overseeing day-to-day platform operations and ensuring that infrastructure services are reliable, secure, and performant. Maintaining the operational integrity of the environment is paramount, and you will play a key role in driving incident response, monitoring, and continuous improvement across our cloud platforms.

Hybrid work arrangements are available.

About the role

• Lead and manage the Cloud Platform Operations team, ensuring consistent service delivery, operational health, and performance of the Azure cloud environment
• Oversee daily platform operations including monitoring, incident management, service availability, and escalation handling, with a strong focus on meeting KPIs and SLAs
• Ensure all platform activities align with IT policies, governance frameworks, and compliance standards, maintaining consistency and accountability across the environment
• Act as the primary escalation point for operational issues, coordinating resolution efforts across internal teams and external vendors to minimise service disruption
• Build strong relationships with internal stakeholders and external vendors, managing service expectations, performance reviews, and escalations to ensure timely and effective resolution of issues
• Collaborate with IT and business stakeholders to understand evolving requirements and ensure the platform continues to meet operational and strategic needs
• Drive continuous improvement through data-driven insights, trend analysis, and proactive problem management to enhance service reliability and efficiency
• Maintain and improve operational documentation, including runbooks, procedures, and knowledge articles to support team effectiveness and knowledge sharing
• Ensure cloud governance, security, and risk management are embedded into all operational practices, with a focus on policy enforcement and compliance
• Manage service requests and incident queues, ensuring timely triage, resolution, and communication, while effectively delegating tasks across the team
• Support financial accountability by applying FinOps principles to monitor cloud spend, optimise resource usage, and align consumption with budget expectations

About you

• You have at least four years of experience managing high-performing teams responsible for cloud platform operations, with a strong focus on service health, governance and reliable service delivery in Microsoft Azure environments
• You thrive in leading cross functional teams, delegating tasks effectively and ensuring alignment with KPIs, SLAs and organisational goals
• You are committed to maintaining high standards of compliance, security and governance across all cloud platform activities
• You enjoy working in Agile environments and collaborating closely with stakeholders to deliver reliable and scalable cloud services
• You prioritise doing things the right way, ensuring platform integrity, policy adherence and long term maintainability over quick fixes
• You are passionate about continuous improvement and driving operational excellence across cloud environments
• You have experience working within enterprise SDLC frameworks and understand the importance of structured change management in cloud operations
• You are a strong communicator, able to translate technical concepts into business value and foster collaboration across teams
• Cloud operations oversight, including service health monitoring, incident response coordination, and performance tuning.
• Compliance and governance, ensuring alignment with regulatory standards such as ISO 27001, NIST, and APRA CPS 234.
• FinOps awareness, supporting cost optimization and budget accountability across cloud platforms.
• Strong communication and stakeholder engagement skills, translating operational insights into business value and aligning platform strategy with organizational goals.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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