Partner Community Manager (12 months, fixed-term)

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

We are seeking a passionate Partner Community Manager to play a crucial part in strengthening the connection between Xero and its  accountant and bookkeeping (ABs) partners, fostering a vibrant and engaged community that reflects their interests, challenges, and ideas.

You will have a significant impact by actively championing Xero’s partners, ensuring their voices are heard and that the issues affecting their profession are well represented within Xero. Your deep engagement with technology and accounting software will allow you to drive valuable discussions and insights within the community.

A key focus of this role is social media community management, as you will be responsible for growing and nurturing our online communities - primarily through our Australian Partner Facebook Community group - to drive meaningful interactions and engagement. You will ensure that our partners stay informed about key developments at Xero while also advocating for their needs and concerns internally.

Additionally, you will oversee XPAC, our advisory panel of accountants and bookkeepers, leveraging their insights to shape discussions and decisions at Xero. Your ability to manage and moderate online conversations, facilitate engagement, and create valuable content will be essential to building a strong, trusted, and active partner community.

If you're passionate about community management, love facilitating conversations, and are driven by impact and measurable results, we’d love to hear from you!

What you’ll do:

• Be a part of the Xero Australia and New Zealand Communications team. Manage the Xero Partner Facebook Community group, a lively group of accountants and bookkeepers discussing the issues of the day, making connections and working together to solve problems when issues arise.  
• Manage Xero’s XPAC, an advisory panel of accountants and bookkeepers. This includes ensuring a two-way flow of communications with the XPAC as well as managing and coordinating events with them. Lead the recruitment of the XPAC biennially.    
• Work closely with stakeholders across Xero – including Communications, Sales, Commercial, Product and Customer Success – to guide the continuous exchange of information with the community about all that is going on at Xero. Be a champion and advocate for the community with these key internal groups 
• Have a strong focus on reporting on the impact and ROI of the activities undertaken.  

Success looks like:

• Supporting the Australian business in its partner community programs of work to identify, implement and track objectives that strengthen and scale our interactions with our accounting and bookkeeping community.
• Delivering a thriving space on our Facebook group, which nurtures a variety of voices, embraces open discussion, flags issues back to the business in a timely manner, and ultimately helps build loyalty and relevance. 
• Continuing to champion the importance of best-in-class partner community programs inside the business, build new relationships and strengthen existing ones to support and develop its success.

Critical competencies:

• Highly proactive and self-motivated with a strong work ethic, proven resilience and positive demeanor
• Proven experience managing social communities for online brand(s), including maintaining/growing community health metrics (engagement, sentiment, impressions etc.)
• Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution
• Excellent communication skills 
• Strong project management and organisational skills 
• Focus on measurable impact, and proactively providing regular updates on performance
• Team-oriented
• Aptitude to quickly come up to speed on new technology concepts

Experience:

• Management of a brand’s online community of users, customers, or followers
• Content planning and execution 
• Management of an advisory council or similar, desirable but not essential 
• Technical background, preferably in the cloud or Saas space
• Competency in social media tools such as Sprout Social, Canva, as well as social media listening performance analysis (e.g. Community health and reporting) strongly preferred
• Bachelor's degree or equivalent

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.