Partnerships Manager

BizCover who?
You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

The Team:

This role leads the BizCover Partnerships function.  The team are responsible for developing and managing partnerships across Australia, that help create mutually beneficial relationships that contribute to the growth of BizCover. The partnerships team is made up of people who are passionate about creating a great customer experience for both the partner and the end customer and are driven to achieve great results. 

The Role:

This role’s primary function is to lead the partnership function to develop and drive a partnership strategy that drives growth and delivers a first class customer experience and meets key business targets.

Partnership Development

• Identify new partnership opportunities, including new markets, new partners.
• Build relationships with new prospects, understand their needs and develop proposals to address these needs
• Ensure a seamless onboarding process for all clients

Relationship/Account Management:

• Build and maintain strong and effective relationships with partners
• Develop strategic account plans for major partners with a focus on client growth
• Work with marketing team to develop marketing./account plans for growth of smaller accounts in the referral portal
• Ensure that all partner queries, complaints and concerns are addressed in a timely fashion
• Regular meetings with key partnerships

Team Management

• Lead the partnership team to ensure they manage partner relations and development in line with BizCover objectives
• Set goals and plans for the team to ensure they meet the team objectives
• Foster a collaborative and high-performing team culture

General

• Customer Experience: Working with technology, sales and customer care to ensure we deliver an exceptional customer experience to our SME clients
• Customer acquisition: working with marketing and operations on developing marketing and sales initiatives designed to drive sales and improve account growth
• Product: Working with product to develop solutions to meet partner needs
• Competitor Analysis: Stay updated on industry trends and competitive landscape to identify opportunities and threats

How will I be measured? 

• NBC Targets
• CLTV
• Partner CSAT

What do I need to be successful? 

Industry experience: 

• Financial services/insurance experience
• Experience working with a business where SMEs are the end customer (desirable)

Qualifications: Degree in a business, marketing or other commercial focused qualifications desirable.

Additional Experience

• Successful track record in onboarding, managing and growing accounts

• Ability to build first class client relationships with partners
• Attention to detail and highly organized
• Excellent listening, verbal, and written communication skills.
• Very good problem-solving ability
• Able to work under high pressure and meet strict deadlines
• Ability to work collaboratively
• Confident and dynamic personality
• Demonstrate BizCover values on a daily basis.
• Positive attitude and willingness to learn

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office
• Learning opportunities
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  

Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

At BizCover we value diversity. We encourage applications from individuals of all backgrounds and experiences. If you are passionate about driving positive change and creating an inclusive workplace, we invite you to apply for this exciting opportunity. Join us in building a diverse and welcoming environment where everyone can thrive and contribute their unique talents.