People Applications UX Analyst

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

Reporting to Manager Reporting & Analytics, the P&C Analyst will provide high quality support in delivering key initiatives across the organisation, including the embedment of the AMP purpose & values. This role will also play a key role in conducting analysis, interpreting insights, reporting and delivering change support

This role is critical in delivering a seamless and engaging employee experience across AMP’s People Applications. With a strong focus on user-centred design and customer-centric thinking, the role supports the effective implementation, optimisation and ongoing improvement of people-related systems and processes.

It plays a key role in enabling strategic people initiatives by driving process efficiency, strengthening controls and delivering high-quality, accessible technology solutions. Through proactive stakeholder engagement and effective change management, the role supports smooth transitions, enhances service delivery, reduces operational complexity and ultimately improves employee outcomes.

How will you make an impact

• Strategy & Customer Experience: Support delivery of people strategy goals by adopting a customer‑centric approach, improving user experience, and promoting consistent, reusable design across platforms.
• Service & Operations Management: Manage Tier 2 requests, ensuring prioritisation, clear communication, and delivery against service levels, while maintaining system configuration in line with business needs.
• System Optimisation: Test, troubleshoot, and implement system changes to ensure functionality, reliability, and alignment to user requirements and process improvements.
• Process Improvement & Insights: Provide data-driven insights and recommendations to enhance service outcomes, controls, employee experience, and cost efficiency.
• Design, Documentation & Knowledge Content: Design and document People Applications processes, ensuring clarity and consistency, and maintain up-to-date, user-relevant content across TheHUB and Help Desk guides.
• Change & Delivery: Support change management activities and contribute to the delivery of small initiatives, ensuring smooth implementation of system and process updates.
• Stakeholder Engagement: Build strong relationships and collaborate effectively with P&C, IT@AMP, Finance, business stakeholders, and external vendors to deliver outcomes.

What you will bring to the role 

• Experience using HCM systems, with a preference for Oracle HCM. 
• Proven experience in applying risk and controls management in a business environment. 
• Experience documenting and designing People Technology processes to support clarity and consistency. 
• Experience working collaboratively with a broad range of stakeholders to deliver outcomes. 
• Experience supporting change management and maintaining user-relevant help content. 
• Demonstrated experience delivering user-focused technology solutions, with a focus on usability, accessibility, findability and overall value.
   

Who you are

You bring strong technical expertise in People Technology, with in-depth knowledge of HCM systems, ideally Oracle HCM, and experience applying risk and controls in a business environment. You are confident designing and documenting processes that improve clarity and consistency, while supporting change management and maintaining user-relevant content. With a strong focus on user experience, you deliver accessible, usable and high-value technology solutions, and can clearly translate technical concepts for non-technical stakeholders.

You are naturally curious and solutions-focused, with a sharp ability to analyse issues, think critically and drive them through to resolution. You build trusted relationships through clear communication and a collaborative approach, engaging effectively with a wide range of stakeholders. Highly organised and outcome-driven, you balance competing priorities with ease, consistently delivering quality results within tight timeframes. You take pride in your attention to detail and bring a proactive, adaptable mindset, thriving in fast-paced environments while maintaining a strong focus on delivering meaningful outcomes.

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.