Planning and Execution Manager

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.  From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.   

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward.  Together, we can make a difference. 

As our Planning and Execution Manager, you'll lead the Roadside portfolio of initiatives, ensuring programs are prioritised, coordinated and successfully delivered into frontline operations. Combining people leadership with hands-on program delivery, you'll work across the business to drive operational readiness, manage change impacts and bring complex initiatives to life. This is a unique opportunity to influence strategic outcomes, lead a high-performing team and help shape the future of Roadside services. 

What You'll Do 

• Lead and develop a high-performing team while providing direction, coaching and support across delivery priorities  

• Manage the Roadside portfolio, including prioritisation, sequencing, dependencies and delivery visibility  

• Lead large, business-critical programs from solution design through to implementation 

• Partner with stakeholders and subject matter experts to deliver practical, customer-focused outcomes  

• Drive operational readiness, testing and implementation activities to ensure successful adoption into frontline operations  

• Manage risks, governance and stakeholder communications to keep initiatives on track and delivering value 
   

What You'll Bring 

• Proven experience in program, portfolio or delivery management within a complex operational environment  

• Strong people leadership skills with a track record of developing teams and delivering results  

• Expertise managing multiple initiatives, competing priorities and cross-functional dependencies  

• Strong governance, stakeholder management and influencing capabilities  

• Experience leading operational readiness, implementation or business change initiatives 

• A collaborative, solutions-focused mindset with the ability to bring people together to deliver successful outcomes 
   

Desirable Skills and Attributes 
 

• Experience working in contact centre, service operations or similar frontline environments 

• Knowledge of change management, operational readiness or implementation planning methodologies 

• Experience preparing governance materials and presenting updates to senior leaders or steering forums 

• Exposure to service design, business analysis, testing or delivery roles that support implementation into operations 
   

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts 

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

• Discounts on a range of NRMA personal insurance products including car, home & travel 

• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong 

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. 

Successful applicants will be required to complete pre-employment checks. 

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.