Jobs at NRMA

Handle inbound calls from prospective and existing members regarding NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, complete sales, and deliver empathetic, professional service in a high-volume contact centre. The role requires meeting sales KPIs, navigating multiple computer systems, adapting to changing processes, and working independently within a rotational hybrid roster.

Handle inbound calls from prospective customers and existing members to sell, amend, and explain NRMA Roadside Assistance memberships. Identify customer needs, recommend suitable solutions, deliver empathetic and professional service, and meet sales KPIs in a high-volume contact centre. The role requires rotational availability, remote autonomy, effective communication, and the ability to navigate multiple computer systems.

The Scrum Master will facilitate Scrum ceremonies, remove impediments, coordinate releases and dependencies, track squad velocity, and coach teams in Agile practices. The role champions continuous improvement, servant leadership, collaboration, and effective stakeholder communication across a complex matrix environment. Responsibilities include managing delivery progress, resolving conflicts, supporting cross-functional coordination, and reporting performance to senior management. This is a permanent hybrid position based in Sydney.

Plan and perform authorised security testing across applications, APIs, infrastructure, networks, identity services, and cloud workloads. Operate security testing platforms, integrate security controls into development pipelines, conduct penetration tests and threat modelling, validate vulnerabilities, track remediation, and perform adversary emulation. Provide risk-based remediation guidance, automate security processes, and produce reports and metrics for technical, executive, audit, and governance stakeholders.

The Payroll Project Specialist supports payroll transformation projects by managing test scripts, system changes, stakeholder communication, and compliance with payroll legislation.

Lead and manage vessel and crew on a rotating roster, ensuring safe navigation, compliance with maritime regulations and safety management systems, passenger safety and satisfaction, crew training and performance, vessel maintenance and paperwork, and enforcement of security and emergency procedures.

Responsible for safe navigation, managing crew and passenger satisfaction, ensuring compliance with maritime regulations, and maintaining vessel operations.

The Master <45m is responsible for safely navigating and managing the vessel and crew, ensuring compliance with maritime regulations and the overall satisfaction and safety of passengers.

As a General Purpose Hand, you will assist with vessel operations, ensure passenger safety, and manage cleaning duties while providing customer service.

Lead end-to-end change for large, cross-functional transformation programs within Membership and Roadside. Develop change strategies, conduct impact assessments, plan readiness, manage risks and resistance, design communications and training, implement champion networks, define adoption metrics, coach leaders, and ensure sustained adoption and governance.

Deliver and own operational reporting, dashboards and ad-hoc analysis using governed data. Partner with stakeholders to translate business questions into insights, ensure data quality, documentation, and apply data governance in an Agile environment.

Sell tickets and provide exceptional customer service aboard ferry and cruise services; identify cross-sell/up-sell opportunities; operate ticket booth systems and phones; follow policies and confidentiality; work casual 7-day rotating roster including evenings and peak events at Sydney harbour locations.

Coordinate maintenance and construction activities for NRMA EV chargers, monitor faults, manage contractor and supplier coordination, produce site and contractor performance reports, draft work orders and provide administrative support for delivery and purchasing.

Park Managers will oversee the operations of holiday parks, manage a team, ensure compliance, and deliver excellent guest experiences while living onsite.