Coordinates NDIS audit scheduling, auditor availability, customer communications, resource allocation, certificate expiry planning, and audit delivery pipelines. Maintains accurate planning data in NGPS, identifies capacity risks, supports revenue conversion and customer satisfaction, and contributes to process improvements. Provides administrative support while ensuring contractual, regulatory, independence, and conflict-of-interest requirements are met.
Key responsibilities of the Planner role include, but are not limited to:
- Scheduling and coordinating NDIS audits in accordance with scheme requirements and customer commitments.
- Managing auditor availability, competency requirements, and utilisation.
- Ensuring audits are planned and delivered within contractual and regulatory timeframes.
- Monitoring audit delivery pipelines and proactively addressing scheduling bottlenecks.
- Liaising with customers regarding audit dates, rescheduling requests, and planning-related enquiries.
- Supporting revenue achievement by ensuring timely conversion of confirmed opportunities into delivered audits.
- Coordinating audit teams while managing conflict of interest and independence requirements.
- Working closely with Sales, Operations, Technical Review, and auditors to optimise resource allocation.
- Maintaining accurate planning information within NGPS and related systems.
- Monitoring upcoming certificate expiry dates and ensuring audit activities are scheduled appropriately.
- Supporting ongoing process improvements and planning initiatives.
- Identifying and escalating capacity risks that may impact delivery performance.
- Contributing to customer satisfaction through responsive and proactive planning support.
- Providing administrative support associated with planning and audit coordination activities.
- Flexible work arrangements for better work-life balance
- Generous Paid Leaves (Annual Leave, Compassionate Leave, Parental Leave, Marriage Leave, Maternity Leave, Prolonged illness)
- Medical benefits
- Maternity Benefits
- Pension and Insurance Policies (Group Life Insurance, Salary Continuance Insurance, Worker’s Compensation for all employees, Corporate Business Travel Insurance)
- Additional Benefits (Long Service Awards, Professional Membership, Mobile Phone Reimbursement.
- Profit Share
*Benefits may vary based on position, tenure/contract/grade level*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Qualifications- Good in customer service and communication
- Good English in speaking and writing
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
About Life Sciences
We help our customers in medical devices, healthcare, and aquaculture/ocean industries build trust and transparency across their products, assets, and supply chains. By working with customers to certify medical technologies, support safe and sustainable healthcare practices, and advance responsible aquaculture and ocean stewardship, we help manage risks, meet regulatory demands, and achieve long-term goals. Drawing on deep technical expertise, we partner with customers worldwide to bridge trust gaps between patients, providers, producers, and consumers—driving sustainable results and improved ESG performance.
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