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About the Role
The Product Coordinator Global Portal provides coordination, administrative, and communication support to the Global Portal product team. Reporting to the Global Portal Product Manager, this role plays an important part in keeping the product team organised, informed, and operating effectively.
Operating at a coordination and support level, the role focuses on enabling smooth product operations through strong organisation, clear communication, and diligent follow-through. It works closely with the Product Manager, Business Analysts, education team, and key stakeholders to support day-to-day product activities and stakeholder engagement.
As a key member of the Global Portal product team, the Product Coordinator Global Portal will:
Support the effective operation of the Global Portal product team through coordination and administration
Maintain product artefacts, documentation, and communication materials
Assist with stakeholder engagement, internal communications, and reporting
Help ensure product activities, actions, and deliverables are tracked and progressed.
This role is well suited to someone with strong organisational skills, a proactive mindset, and an interest in digital products and user experience.
Key Responsibilities:
The Product Coordinator Global Portal is responsible for providing coordination and administrative support across product planning, delivery, and stakeholder engagement activities. This role helps ensure the product team remains aligned, informed, and focused on delivery.
Product Coordination & Administration
Coordinate meetings, workshops, and product-related events, including scheduling, agendas, and materials
Maintain team documentation such as product backlogs, action trackers, release calendars, stakeholder registers, and product artefacts
Track and follow up on assigned actions to ensure progress and accountability
Support day-to-day administration to keep product activities running smoothly
Communication & Stakeholder Support
Assist with internal communications, stakeholder updates, and product announcements
Prepare presentations, meeting packs, and summary materials for workshops, releases, and executive updates
Help gather, collate, and organise feedback, requests, and inputs from stakeholders and users
Maintain contact lists and stakeholder information
Reporting & Information Management
Assist with the preparation of reports, dashboards, and executive updates
Support accurate and timely information sharing across the product team
Help maintain consistency and quality of product-related documentation
Knowledge & Content Support
Support the upkeep of help content, FAQs, and internal knowledge base materials
Work with change and training teams to ensure content remains current and accessible
Assist in organising and publishing product-related resources
Team Collaboration & Support
Work closely with the Product Manager, Business Analysts, and delivery teams to support product activities
Provide coordination support to change and training initiatives related to the Global Portal
Contribute to a collaborative and well-organised product team environment
Qualifications, Experience and Skills
Qualifications
Tertiary qualification in Business, Communications, Project Management, or a related discipline (or equivalent experience).
Experience
Experience in a coordination, support, or administrative role within a corporate or professional services environment
Experience supporting teams working on projects, products, or digital initiatives
Experience working with multiple stakeholders and competing priorities.
Skills
Organisation & Coordination: Strong organisational and time management skills with the ability to manage multiple workstreams
Communication: Clear, professional written and verbal communication skills with the ability to adapt to different audiences
Stakeholder Engagement: Comfortable engaging with stakeholders across different levels and workstreams
Follow-through: Reliable, proactive approach with a strong sense of accountability
Collaboration: Ability to work independently while collaborating effectively with a wider team
Attention to Detail: Careful and accurate approach to documentation and coordination tasks
Curiosity & Learning: Genuine interest in digital tools, user experience, and continuous improvement.
Tools and Technical Skills
Proficiency in Microsoft Office and collaboration tools (Teams, Outlook, SharePoint, Excel, PowerPoint)
Familiarity with task-tracking, documentation, or workflow tools
Ability to quickly learn new systems and follow established processes.
Why This Role Matters
The Global Portal product team relies on strong coordination and communication to deliver effective outcomes. The Product Coordinator Global Portal plays a vital role in enabling this by keeping information organised, actions tracked, and stakeholders informed.
By supporting the Product Manager and wider team, this role helps reduce administrative burden, improve alignment, and ensure delivery activities run smoothly. Beyond coordination, the role contributes to better communication, clearer documentation, and a more efficient product operating rhythm.
In partnership with product, change, and training teams, this position helps ensure the Global Portal continues to evolve in a structured, well-supported, and user-focused way.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]
