- Permanent full-time opportunity
- You will help enhance our product offerings, streamline processes, and improve customer experiences through data-driven insights and innovative thinking.
- We are team passionate about creating exceptional customer experiences by reimagining lending for Australian businesses
- Together we will create smarter, simpler lending experiences for businesses
See yourself in our team
Business Banking (BB) supports Commonwealth Bank’s small to medium enterprise customers, mid-market corporate clients, and regional and agribusiness sectors by offering a broad range of financial services and solutions. It also serves personal and institutional online trading customers.
Business Lending (BL) is a product and specialised sales team that delivers working capital, business loans, asset finance, corporate finance, and property finance solutions. The team also manages Line 1 risk and controls for these products.
These roles sit within the Banker Assisted Lending Crew which is responsible for managing and improving lending processes across our business loan products, with a strong focus on automation, risk mitigation, and customer experience.
Do work that matters
Contribute to the development and enhancement of product offerings through analysis and review, helping to shape compelling customer propositions that meet evolving needs.
Key Responsibilities
- Analyse the product marketplace, trends, and competitors, and report on key findings.
- Perform monthly control checks across various products.
- Review customer breakpoints and Voice of Customer feedback to identify opportunities for improvement and support proposition refinement.
- Support the rollout of product, process, regulatory, and policy changes in coordination with relevant stakeholders.
- Coordinate internal communications and training materials to enhance product knowledge and capability.
- Triage product-related enquiries, responding to and resolving straightforward queries as needed.
- Assist in managing operational risk incidents and issues related to the product, including executing control updates when required.
We’re interested in hearing from people who have
- Strong organisational, planning, prioritisation and time management skills
- Ability to work with the business to quickly learn and grasp complex concepts to understand and define problems, ultimately helping design solutions
- Strong critical thinking skills and experience using data and statistics for resolving problems
- The ability to work autonomously and manage multiple deliverables concurrently
- A keen eye for detail and accuracy
- Strong written and verbal communication skills for stakeholder reports and forums
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Commonwealth Bank Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
