Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Take the opportunity to support the strategy and roadmap for all Baggage Products at Qantas
- Together we’ll go the extra mile and deliver on ambitious goals across physical and digital CX, driving commercial value
- Permanent role based at Mascot Head Office
At Qantas, our customer offering defines how we deliver seamless, end-to-end travel experiences across every stage of the journey. It brings together a broad range of products and services that balance customer expectations with strong commercial outcomes, playing a critical role in how the Qantas brand is experienced every day.
The Product Manager, Baggage CX supports the strategy and roadmap for Qantas' Baggage Products. This critical role is responsible for driving product development, innovation, and performance, ensuring the delivery of a seamless and exceptional customer experience while meeting commercial objectives.
The Product Manager analyses market trends, identifies opportunities for innovation and helps to develop and deliver tactical and strategic product roadmaps to enhance the end-to-end baggage journey. With a strong CX focus, the role has full responsibility for designing and operationalising the ideal customer experience within the Qantas Product Operating Model. Customer insights and human-centred design principles underpin product enhancements to ensure relevance and satisfaction. The position collaborates closely with internal stakeholders and senior leaders across the Qantas Group on product strategy, customer service design, and commercial decision-making.
You’ll have –
- 10+ years’ experience in product management, customer experience (corporate), customer strategy or product development
- Tertiary qualification in commerce, business or a related discipline
- Lead product strategy development and execution using customer insights, market research and commercial analysis
- Shape and manage a clear product roadmap aligned to customer needs and business objectives
- Apply human‑centred design, Jobs to be Done and Business Model Canvas methodologies to improve customer experiences
- Collaborate with complex internal and external stakeholders to define requirements and prioritise outcomes
- Use strong analytical and problem‑solving skills to inform decisions and optimise product performance
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Wednesday 22nd April
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
