Nylon builds AI research tools that are changing how lawyers and accountants work. 2,000+ firms across New Zealand, Australia and the UK trust our platform, from the biggest firms in the world to small specialist practices. Backed by Australasia's top VCs, we're expanding into new markets while relentlessly deepening our position in the UK and Australia.
We build for lawyers and accountants, so we hire them. This role is for a practitioner who wants to build the product rather than use it.
THE ROLE
You know what a hard research question feels like at 6pm with a client waiting. That instinct is most of what makes a good product decision here, and it's the part we can't teach. We'll teach you the rest.
You'll own problems end to end: what to build, why it matters, and whether it worked. Expect to spend real time with users, because you'll understand their answers in a way most product people can't.
We have a strong in-person culture, so you'll be based full-time in our Auckland CBD office, working closely with our Product Lead, engineering and the founders.
WHAT YOU COULD OWN
You'll have one area as your primary, agreed during the process, and work across the others.
The answer experience. How a professional asks a hard question and trusts what comes back. Retrieval, citations, verification, speed
Integrations. Outlook, Xero, practice-management and document systems. Each one pulls Nylon deeper into how a firm actually runs
Workflows. Helping professionals engage clients and gather the facts behind the advice. Meeting AI is already in real client meetings
Scale and self-serve. Making Nylon work as well for a 500-seat firm as for a sole practitioner: onboarding, identity, billing, the public API
WHAT YOU'LL BE DOING
Working with users, leadership and internal teams to find the highest-value product opportunities
Turning customer feedback, usage data and business priorities into clearly scoped, well-argued initiatives
Bringing your own practice experience to bear on what we build, and pressure-testing whether it would actually have helped you
Making the trade-off calls and writing them down, so the team knows what we chose and why
Following work through to release, then measuring whether it moved the number you said it would
Solving novel problems. We work at the frontier of AI systems, so much of what you hit has no known answer
ABOUT YOU
You've practised as a lawyer or accountant, or done professional legal or tax research, and can solve a client's problem from a standing start
You're seriously interested in AI and technology, and already use these tools in your own work
World-class problem-solving and analytical skills
Exceptional written communication. Clear writing is how decisions get made here
You operate like an owner and fix problems before anyone asks
You want to build the product rather than use it, and you're prepared to learn a new craft properly
You enjoy the scale-up stage: little playbook, real ownership, decisions that stick
You don't need product management experience. You do need to be the person your colleagues came to with the hard questions.
WHAT YOU'LL GET
Competitive salary, based on experience and capability
Direct exposure to product strategy, customer problems and execution in a fast-growing AI company
A category-defining product with genuine market traction
A small, high-performance team where your judgement matters and your progression is real
ESSENTIAL FOR THIS ROLE
The right to work permanently in New Zealand, Australia or the UK
Based in Auckland, Sydney or London (this is a full-time, in-office role)
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