Job Title: Product Manager
Location: (including hybrid): Melbourne, Australia
Part time available?: 80%+
Salary: $130,000 - $160,000 + Super + Variable
Closing date for applications: Friday 24th January 2024
Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.
From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.
Kaluza is currently in an exciting growth phase, undergoing the next phase of our international expansion in Melbourne to further reinforce our capabilities as a globally distributed energy platform.
This means that you would be one of the earliest Kaluza employees on the ground in Australia, working directly with our clients in the region.
We're in the early days of building our team and so in-office presence to us is important - working really closely with our clients to forge a strong working relationship. Our team currently works from our office in Melbourne CBD (Spencer St) 2-3 days per week.
Our goal is to build a self-sufficient and empowered team here on the ground in Australia where we expect you to play a pivotal role in setting the standard and through continued mentorship. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required.
What will I be doing?
You’ll be joining the Kaluza Product community. We’re a group of Product Managers and Leaders focused on translating complex needs into simple and innovative solutions that solve real customer and business problems.
As a Principal Product Manager in the Service area you will own the end to end vision, strategy, and execution of our Contact Centre Solution. This is a greenfield opportunity in the business that is key to the businesses overall success. You will lead the roadmap for a critical product line, align stakeholders across global teams, and influence the direction of customer-centric innovations.
Our clients need to ensure that each of their customers receive a highly personalised customer experience from any interaction and particularly when talking to an agent in a contact centre. You’ll be building out our suite of tools for our Contact Centre Solution that enables customers to have high value adding conversations whilst resolving their queries efficiently as possible at the lowest cost to serve. This solution includes the ability for a retailer to receive and send communications to customers (CCaaS / Contact Center as a Service) as well as prioritise, assign and view cases (Case management). You’ll also be utilising AI to automate and personalise the customer experience.
About You
Ideally you’ll have/be
- A passion for building great products to solve retailer pain points
- 7+ years of versatile experience working as a product manager
- Including a proven track record of leading complex, enterprise-level software products from conception to scale.
- An ability to tailor your communication style to the audience and simplify the complex in explanations
- A problem-solving mindset and collaborative approach
- Experience of working with product teams in an agile environment
- Skilled at translating business needs into technical requirements enabling engineering teams to develop solutions iteratively
- Passionate about working with stakeholders across Kaluza and its clients to ensure high levels of engagement and knowledge sharing
- Strong relationship-building skills both with clients and internal teams
- Experience designing complex or enterprise-level software
- Experience or are comfortable working across Australia / UK time zones when needed
What will set you apart
- Experience in contact centre software solutions
Kaluza Values
Here at Kaluza we have five core values that guide us as a business:
We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.
Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.
Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?
From us you’ll get
We're just getting set up in Australia for the first time, so we'll build out our full benefits offering in the coming months. Currently, from day one, you will get:
- Progressive leave policies - including leave dedicated to the moments that matter to you the most
- Annual discretionary bonus
- Dedicated personal learning and home office budgets
- Flexible working — we trust you to work in a way that suits your lifestyle
- 26 days holiday
- Kaluza Share Scheme
We'll then build out our benefits and progressive policies soon to ensure your Total Reward package is highly competitive, and that you're well looked after.
We want the best people
We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
Find out more about working in Kaluza on our careers page and LinkedIn.
We want the best people
We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
Find out more about working in Kaluza on our careers page and LinkedIn.
