Product Owner - Insurance (Hybrid)

• Competitive Salary
• International Environment
• Working on the latest tech for the Insurtech Market Leader

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We’ve grown our annualized revenue by over 30x since January 2021
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

About the Role: 

As a Product Owner for our core health insurance system, you will play a pivotal role in shaping the evolution of our policy servicing module. Acting as the bridge between stakeholders and development teams, you will refine requirements, define product features, and drive the delivery of high-quality, impactful solutions that address the unique challenges of the health insurance industry. With a strong focus on user needs, collaboration, and accountability, you will help us build products that meet market demands while ensuring compliance with regulatory standards. This role requires a proactive approach, balancing technical depth, strategic thinking, and effective communication in a distributed working environment.

1. Backlog & Feature Management:
1. Define and prioritize the product backlog to reflect business value, market trends, and customer requirements.
2. Collaborate closely with stakeholders to gather detailed requirements and ensure alignment on priorities.
3. Translate high-level objectives into detailed, actionable user stories with clear acceptance criteria.
2. Collaboration & Team Engagement:
1. Serve as the key point of contact between local and remote development teams, ensuring clear communication and smooth execution of deliverables.
2. Work alongside cross-functional teams (e.g., engineering, QA, design) to refine features and deliver exceptional user experiences.
3. Domain Expertise:
1. Leverage your knowledge of health insurance and policy servicing to guide product development and ensure relevance to market needs.
2. Stay informed about health insurance regulations and compliance requirements to ensure all deliverables meet legal standards.
4. Agile Leadership:
1. Actively participate in Agile ceremonies such as sprint planning, reviews, and retrospectives.
2. Provide clear guidance to the development team, proactively addressing roadblocks and ensuring focus on priorities.
5. Data-Driven Decision Making:
1. Define and track KPIs to measure product success and identify opportunities for improvement.
2. Conduct regular market research and competitor analysis to inform product innovation.
6. Stakeholder Engagement:
1. Build strong relationships with internal and external stakeholders, managing expectations and providing regular updates on progress.
2. Act as the voice of the customer, championing their needs throughout the product lifecycle.
7. Strategic Roadmap Ownership:
1. Drive the product roadmap for the policy servicing module, balancing immediate deliverables with long-term strategic goals.
2. Align product goals with business objectives and communicate them effectively across the organization.

• Experience & Knowledge:
• Bachelor’s degree in Computer Science, Business, or a related field (advanced degree preferred).
• Minimum 5 years of experience as a Product Owner, with at least 3 years focused on insurtech or health insurance systems.
• Demonstrated success managing end-to-end product development in complex, multi-stakeholder environments.
• Strong understanding of health insurance products, policy servicing, and regulatory requirements.
• Skills & Competencies:
• Exceptional communication and interpersonal skills, with the ability to work effectively with distributed teams.
• Proven expertise in Agile methodologies, backlog management, and using tools like Jira, Confluence, or Trello.
• Analytical mindset with a track record of making data-driven decisions to optimize product performance.
• Knowledge of UX/UI principles and experience collaborating with design teams to enhance user experiences.
• Familiarity with tools and practices for remote collaboration (e.g., Slack, Miro, Figma).
• Mindset & Leadership:
• Self-starter with a strong sense of ownership and accountability.
• Comfortable working in a distributed team environment and managing competing priorities.
• Passionate about driving innovation in the health insurance industry and solving complex challenges.
• Currently based in Ho Chi Minh City, Vietnam

• Flexible Leave
• International Environment
• Competitive renumeration package
• Performance Bonus
• Stock Options after 6 months
• Company activities and events
• Learning and development plan
• Annual Health Check-up

CoverGo Company

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