Let’s talk about this role
In this role, you will design and deliver simpler and more transparent processes with a reduction in associated handling costs across the end-to-end customer journey as required.
This role is responsible for the realisation of the future state customer experience for members, providers and agents. It defines superior customer experiences and participates in and drives the cross functional teams to deliver on that vision within our business unit.
You will achieve this through implementing technology; adopting contemporary and innovative, best in industry processes; and establishing new, agile ways of operating.
Let’s talk about you
The successful candidate will have experience in a similar role, working within a high performing, results-driven Products team. You are an advocate for a product-based mindset, customer centricity, collaborating with others and using data-driven insights.
Furthermore, we’re looking for:
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Previous experience in the product management/ownership space
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Systematic/process-oriented thinking (lean operations, project management, etc.)
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Experience leading teams in a complex environment, with a track record of consistent quality and efficiency improvements
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Ability to influence others even without direct authority
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Demonstrated stakeholder/vendor relationship management skills
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Building, coaching, developing teams
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Proven analytical, evaluative, and problem-solving abilities
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at [email protected].
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit to set up a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
Other benefits to support you at work (and play) include:
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Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
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The opportunity to give back to the community through paid leave for volunteering through nib Foundation
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Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
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Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
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Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
