Product Support Manager

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
About Us
Insitu Pacific delivers industry-leading uncrewed aerial system (UAS) services to Australia and the Asia-Pacific region. Our expertise, operational experience, and knowledge has established Insitu Pacific as a key provider of end-to-end advanced multi-domain ISR solutions.
Since 2009, our people, partnerships, suppliers and local flight testing and training facilities have effectively supported defence, commercial and civil customers. We are committed to delivering exceptional product support and integrated logistics solutions to our customers in the Asia Pacific region.
Position Overview
We are seeking a Product Support Manager to lead our Product Support Capability. This role involves integrating a team of Integrated Logistics Support (ILS) professionals and practitioners to develop, deliver, and maintain Product Technical and Integrated Logistics Support (ILS) products and services. You will coordinate customer Product Support requests and responses while ensuring the highest standards of quality and efficiency.
The Product Support Manager, in collaboration with engineering and maintenance governance representatives, will develop and maintain Insitu Pacific ILS products and services.
Key Responsibilities

• Lead an integrated team of Product Support professionals and practitioners supporting internal and external customers.
• Coordinate ILS tasking prioritisation balancing stakeholder, contractual and strategic priorities.
• Directly interact with technical staff from key strategic customers including Defence customers from the Asia Pacific region.
• Coordinate, prioritise and execute in service support ILS activities.
• Perform requirements analysis and review in response to both internal and external customer needs.
• Manage appropriate procurement of tools and software licenses required by the Product Support team.
• Analyse and resolve customer support issues for existing fielded products.
• Perform ILS aspects of technical project planning, estimating, execution, control and reporting as required.
• Assist with the development and execution of Product Support and technical elements of internal business cases and external customer proposals.
• Provide representation for customer In-Service Support, and Continuing Airworthiness Management stakeholder audits and reviews.
• Coordinate identification, development and continuous improvement of Product Support Capability IPQMS processes.
• Establish, collect, analyse, report and continuously improve Product Support Capability performance measures.

Qualifications
Essential

• Degree in systems, electrical, electronic, communications, computer engineering, aerospace or related discipline, with demonstrable experience in ILS planning and execution.
• Understanding of key Systems Engineering, Product Support, ILS, Continuing Airworthiness principles and requirements
• Demonstration of understanding of methods for running a technical project (e.g. scrum/agile methodology, project engineering methodology, systems engineering methodology, Kanban, other contemporary methods).
• Demonstrated ability to plan, report, meet schedule milestones and assure successful outcomes on engineering development projects, ideally including direction and oversight of technical staff.
• Demonstrated ability to lead a team of professionals and management principals

Desirable

• Experience working in a Sustainment Program Office (SPO) within the Australian Department of Defence.
• Experience working in a sustainment role for a Defence contractor in the ADF context.
• Specific experience and advanced expertise in the unmanned systems domain.
• Demonstrated experience in one or more of the following logistics engineering areas: Logistics Support Analysis (LSA), Maintenance Requirements Determination (MRD), Level of Repair Analysis (LORA), Reliability Centred Maintenance (RCM), Life-Cycle Cost (LCC) analysis and/or related ILS processes.
• Demonstrated experience with first article inspections, production acceptance testing, non-conforming material review, and other material management quality processes.
• Demonstrated experience with other engineering design, prototyping, drawing, analysis and test tools.
• Advanced knowledge of engineering lifecycle, development methodologies, and rapid prototyping methodologies.
• Demonstrated experience with engineering operations in the customer's environment.

What we offer

• Opportunity to work on strategically important defence programs and help build sovereign capability in Australia.
• Collaborative, high-performance culture within a leading aerospace company.
• Professional development, mentoring and opportunities to grow your career within Boeing.
• Competitive salary and benefits commensurate with experience.

Eligibility

• Applicants must be Australian Citizens to meet defence security requirements
• Able to obtain an Australian Defence Security Clearance
• You may require a Foreign Work Authorisation (FWA) in order to perform this role. This is not a requirement set or determined by Boeing but by the Department of Defence under laws issued in 2024. Please refer to the Department of Defence website to understand these requirements.

Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.