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We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this opportunity as a Program Manager at Civica
As a Program Director at Civica Australia, you are accountable for the successful delivery of complex, multi‑project software programs that drive customer and business value. You oversee interrelated client-facing projects, lead and develop Project Managers, and ensure alignment across scope, timelines, resources, and outcomes.
This role offers ownership of high‑impact programs that directly support public sector organisations and the citizens they serve. You lead large, complex initiatives end‑to‑end, influencing outcomes at both customer and enterprise level.
You work in a collaborative, global environment where strong leadership, commercial thinking, and delivery excellence are valued and recognised. The role provides exposure to executive stakeholders, meaningful decision‑making authority, and the opportunity to shape delivery standards and program controls.
Requirements
What you'll do to be successful in the role
- Extensive experience delivering enterprise client-facing programs for a software company
- Excellent stakeholder engagement skills, with experience communicating at executive level
- Strong program governance skills, including establishment of controls, reporting, and delivery frameworks
- Strong leadership skills, directly managing Project Managers and proven ability to inspire teams to the best outcome
- Advanced financial and resource management capability, including budgeting and cost control across programs
- Demonstrated ability to manage risk, issues, dependencies, and competing priorities across a portfolio
- Sound commercial acumen, including contract management and identification of commercial opportunities
- Strong change management capability, leading teams through ambiguity and transformation
- Highly organised approach with strong analytical and problem‑solving skills
- Program or project management certification and degree qualification, or equivalent experience
- Experience within government and professional services environments
- Melbourne based with the ability to work in a hybrid working environment
- Proficiency in report writing and use of Microsoft productivity tools
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
