Program Manager – Global Claims Modernisation Program

Role Highlights
Location: Sydney or Melbourne
Type: Permanent, Full-Time
Hybrid role – happy to talk flexible working

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The opportunity

As Program Manager – Global Claims Modernisation Program, you will play a key role in supporting the successful delivery of a global transformation program that is shaping the future of claims at QBE. Working across regions and divisions, you'll help bring structure, clarity and alignment to a complex program while enabling informed decision-making and strong execution.

Your new role

Supporting the Head of Program Management, you will coordinate governance, planning, reporting and stakeholder engagement activities across the Global Claims Modernisation Program.

Key responsibilities

• Coordinate program governance, planning and reporting activities across the global program

• Produce high-quality program reporting, including status updates, financials, risks and milestone tracking

• Prepare executive-ready presentations, meeting materials and decision papers

• Consolidate and analyse inputs from multiple stakeholders to create integrated program views

• Build strong relationships across business, technology, finance, governance and delivery teams

• Drive continuous improvement of program management processes, tools and ways of working

About you

You are a highly organised and proactive program professional who thrives in complex, fast-paced environments. You bring strong analytical and stakeholder management skills, a keen eye for detail, and the ability to translate complex information into clear and actionable insights. Comfortable working across global teams, you enjoy building relationships, influencing outcomes and helping large-scale transformation programs deliver meaningful business impact.

Key requirements

• Proven experience in program management, PMO or consulting roles within large, complex organisations

• Strong stakeholder management skills with the ability to influence, challenge and collaborate effectively

• Demonstrated experience preparing executive-level reporting, presentations and governance materials

• Strong analytical capability with the ability to synthesise complex information into clear insights and recommendations

• Experience supporting large-scale transformation programs within matrixed environments

• Consulting, insurance and/or claims experience will be highly regarded

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid working – a mix of working from home and in the office to support work/life balance

• Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

To learn more about the benefits of working with us, click here.

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

To learn more about our achievements, click here.

How to Apply

If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at [email protected].

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.