- Be part of a collaborative and supportive team.
- Work on impactful projects that drive client success.
- Enjoy flexible work arrangements and professional development opportunities.
Are you a detail-oriented organiser with a passion for project coordination and cross-functional teamwork? Join our dynamic team as a Project Administrator and play a key role in delivering successful cyber security, IT & Cloud and AI & Automation projects for our clients.
About Us
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
This is a great time to join our PMO team as it embarks on a transformational journey to support the growth of our business.
Key Responsibilities:
As our Project Administrator, you will:
- Set up new projects in the CRM system and convert approved opportunities into active projects.
- Create and manage project teams in Microsoft Teams, ensuring all documentation (risk registers, kickoff materials, change logs, etc.) is organised and up to date.
- Assign technical resources to projects based on scope and availability.
- Manage the PMO inbox and allocate presales tickets as needed.
- Support the PMO and technical teams with scheduling, documentation, and coordination throughout the full project lifecycle.
- Maintain accuracy of the project service board and update project documentation regularly.
- Liaise with subcontractors to ensure they have the necessary information, equipment, and supplies for installations and support services.
- Organise and facilitate client review and status meetings, including preparing minutes and tracking action items.
- Monitor project progress against schedules, budgets, and scope; provide reporting and escalate issues when required.
- Assist with finance and billing queries directly related to projects.
Requirements
- Proven experience in project administration or coordination, ideally within IT environments.
- Strong organisational and communication skills.
- Proficiency in Microsoft Teams, CRM systems, and project management tools.
- Ability to manage multiple priorities and stakeholders with confidence and clarity.
- 1+ year working in an administrative role
- Microsoft Word – Advanced
- Microsoft Excel – Intermediate
- ConnectWise or similar experience
- Other technical certification
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
- Flexible hybrid working arrangement
- Supportive environment and fun collaborative culture
- Training / mentoring programs
- Regular, fun social events
- Daily breakfast, monthly staff lunch
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