Coordinate service transition projects from planning through handover and hypercare. Manage timelines, priorities, dependencies, customer expectations, documentation, asset and license registers, knowledge transfer, project financials, invoicing, RAID reporting, and status tracking. Collaborate with technical teams, clients, project managers, account managers, service desk, and BAU teams to deliver solutions and maintain strong customer satisfaction.
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need driven Project Coordinator to join our team.
We are looking for someone passionate about project management and who thrives in a collaborative environment. The ideal candidate will have strong organisational skills and attention to detail ensure that projects stay on track and exceed expectations.
Requirements
What you'll be doing:
- Manage day-to-day delivery of the service transition project.
- Manage customer expectations on scope, timeline and dependencies, and keep clients, project managers and account managers informed on status.
- Establish priorities to meet timeline and pipeline, setting priorities where engagements compete for the same people.
- Collaborate with multi-disciplinary technology teams for fast delivery clients.
- Coordinate documentation, asset and licence registers and runbooks, facilitate knowledge transfer into the service desk and BAU teams, and run formal handover and hypercare.
- Manage project support work to deliver solutions and capabilities to meet client requirements.
- Offer specified administrative support to projects to ensure effective assistance.
- Manage and track all project financials.
- Manage and track all project invoicing.
- Assist PMO with financials, RAID reporting and tracking.
- Own and update Tracking spreadsheet including rundown tasks.
What You'll Bring:
- Certification or degree in Project Management, Information Technology, Business Administration, or a related field desirable.
- Proven experience in project coordination, preferably within an MSP environment.
- Confidence chairing meetings with both technical teams and customer executives, and managing expectations when a timeline moves.
- Proven ability to follow up and ensure tasks move to completion with GREAT customer satisfaction.
- Strong organisational and multitasking skills, with exceptional attention to detail.
- Excellent written communication. Status reports, minutes and customer facing communications that require no rework.
- Demonstrated experience of growing and fostering brilliant team and client relationships.
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Centorrino Technologies Sydney, New South Wales, AUS Office
97-99 Bathurst Street, Ground Floor,Suite 534, Sydney, Australia, 2000
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