Leads end-to-end delivery of complex customer contracts from order booking through handover and acceptance. Oversees cross-functional engineering, manufacturing, supply chain, logistics, installation, and commissioning teams while managing schedule, quality, safety, risks, customer relationships, commercial performance, P&L, margins, cash flow, claims, and change orders. The role supports large-scale critical infrastructure projects for hyperscale, colocation, and enterprise customers and requires executive stakeholder management and substantial travel.
The Project Director – Customer Delivery is responsible for the end-to-end execution of customer contracts, from order intake through to final handover and acceptance. This role ensures projects are delivered safely, on time, within budget, and to Vertiv quality standards, while maintaining strong customer relationships and protecting company margins.
The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliver integrated critical infrastructure solutions, including power, thermal, and IT systems.
Key Responsibilities
End-to-End Project Ownership
- Own full lifecycle delivery from order booking to customer handover
- Ensure alignment with contractual scope, commercial terms, and technical requirements
- Act as the single point of accountability for project performance
Customer & Stakeholder Management
- Serve as the primary executive interface with the customer
- Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
- Manage expectations, communications, and escalations
- Lead governance forums (steering committees, project reviews)
Commercial & Financial Management
- Own project P&L, including revenue, margin, and cash flow
- Drive cost control, forecasting accuracy, and risk mitigation
- Manage variations, claims, and change orders
- Ensure billing milestones and cash collection targets are achieved
Project Execution & Delivery Excellence
- Lead integrated project planning across engineering, procurement, construction, and commissioning
- Ensure adherence to schedule, quality, and safety standards
- Drive execution using Lean, Agile, and structured project management methodologies
- Monitor and report KPIs (schedule adherence, cost variance, quality metrics)
Risk & Compliance Management
- Identify, assess, and mitigate project risks (technical, commercial, supply chain, regulatory)
- Ensure compliance with contractual obligations, local regulations, and Vertiv standards
- Lead issue resolution and recovery planning where required
Cross-Functional Leadership
- Lead and coordinate global, regional, and local teams
- Align internal stakeholders across:
- Engineering
- Manufacturing
- Supply Chain
- Field Services
- Quality & EHS
- Foster a high-performance, accountable delivery culture
Supply Chain & Manufacturing Integration
- Ensure alignment with manufacturing schedules and supply chain constraints
- Mitigate risks related to long lead items and logistics
- Drive collaboration between factories and project teams
Installation, Commissioning & Handover
- Oversee site execution, installation, and commissioning activities
- Ensure successful system integration and performance validation
- Lead final acceptance, documentation, and customer handover
- Ensure smooth transition to service and lifecycle support teams
Key Performance Indicators (KPIs)
- On-time project delivery
- Gross margin achievement / improvement
- Forecast accuracy
- Customer satisfaction (e.g., NPS)
- Change order capture and claims recovery
- Safety performance (zero harm)
- Quality metrics (defects, rework rates)
Qualifications & Experience
- Bachelor’s degree in Engineering, Project Management, or related field
- 12–15+ years of experience in data center, critical infrastructure, or EPC project delivery
- Proven track record managing large-scale, complex projects ($10M–$100M+)
- Strong commercial and contractual management experience
- Experience working with hyperscale or colocation customers preferred
Skills & Competencies
- Executive-level stakeholder management
- Strong commercial and financial acumen
- Deep understanding of mission-critical infrastructure systems
- Leadership across matrix organizations
- Risk management and problem-solving
- Excellent communication and negotiation skills
- Ability to operate in fast-paced, high-pressure environments
Travel Requirements
- Willingness to travel (30–50%) depending on project location
Why This Role is Critical to Vertiv
This role directly impacts customer satisfaction, revenue realization, and profitability by ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth of hyperscale and AI-driven data center infrastructure globally.
Vertiv Sydney, New South Wales, AUS Office
Sydney, Australia
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