Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Join a high-performing team supporting Qantas travel agency partners across Australia and beyond.
- Use your customer service and sales skills to deliver exceptional travel solutions and experiences.
- 12-months ASU 5 Fixed-Term Contract based at our Mascot Campus.
At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and a can-do attitude. We’re resilient and strong and it’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.
As a Travel Sales Consultant, you'll be the trusted point of contact for Qantas travel agency partners, providing expert advice, sales support, and solutions across our products and services. You'll help agencies navigate fares, ticketing, policies, and travel requirements while delivering exceptional customer experiences and identifying opportunities to add value. Working as part of Qantas Agency Connect, you'll collaborate with internal teams to resolve complex enquiries, support agency partners, and contribute to the success of one of Australia's most iconic brands.
Key Responsibilities
- Provide expert advice and sales support on Qantas products, policies, fares, and ticketing.
- Respond to agency partner enquiries accurately and efficiently using available resources and systems.
- Promote the benefits of Qantas products and services and identify opportunities to support customer needs.
- Build strong relationships with agency partners by delivering exceptional customer service.
- Encourage and educate customers on self-service tools available through the Qantas Agency Connect platform.
- Take a proactive, solutions-focused approach to resolving enquiries and challenges.
- Work collaboratively with internal stakeholders to achieve the best outcomes for customers and the business.
What You'll Bring
- Experience in customer service, sales, account management, or a client-facing role.
- Knowledge of travel reservations systems and travel sales practices, with airline or travel industry experience highly regarded.
- Understanding of domestic and international travel products, fares, ticketing, and airline policies.
- Strong communication and relationship-building skills with the ability to engage a variety of stakeholders.
- Commercial acumen and the ability to identify sales opportunities and anticipate customer needs.
- A proactive, enthusiastic, and team-focused mindset.
- Ability to work in a fast-paced environment, manage competing priorities, and meet deadlines.
- Contact centre experience and experience working to performance or service KPIs will be highly regarded.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be part of something special and play your part in the Qantas story - apply today!
Applications close on Wednesday 16th September 2026
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
