Manages and grows strategic QSR and chain restaurant customer accounts across Australia and New Zealand. Responsibilities include developing account plans, negotiating pricing and contracts, forecasting revenue, coordinating cross-functional teams, supporting product innovation, and ensuring service excellence. The role requires strong commercial acumen, relationship management, strategic thinking, and regular travel to engage customers and represent McCain at meetings and industry events.
Position Title:QSR Customer Manager
Position Type: Regular - Full-Time
Requisition ID: 45269
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
The QSR Customer Manager is responsible for managing and growing strategic customer partnerships across Australia's Quick Service Restaurant (QSR) and chain restaurant channel. This role plays a key part in driving sustainable revenue growth, strengthening long‑term customer relationships, and supporting innovation through close collaboration with internal and external stakeholders.
This role can be based in Melbourne, Sydney, or Brisbane, with regular travel across Australia and New Zealand required to support customer engagement.
What you'll be doing.
What you'll need to be successful.
About the team.
This role sits within McCain's Foodservice & QSR team and reports to the QSR Business Manager - ANZ. The team works closely with marketing, supply chain, operations, and innovation partners to deliver sustainable growth and long‑term customer value across the QSR channel.
About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
AI & Digital Capabilities
At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
#LI-IT1, #LI-Hybrid
*We've got this covered! No external agency support required and unsolicited CVs will not be considered. (FOR EXTERNAL)
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Sales
Location(s): AU - Australia : Victoria : Melbourne || AU - Australia : New South Wales : Sydney || AU - Australia : Queensland : Brisbane
Company: McCain Foods (Aust) Pty.
Position Type: Regular - Full-Time
Requisition ID: 45269
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
The QSR Customer Manager is responsible for managing and growing strategic customer partnerships across Australia's Quick Service Restaurant (QSR) and chain restaurant channel. This role plays a key part in driving sustainable revenue growth, strengthening long‑term customer relationships, and supporting innovation through close collaboration with internal and external stakeholders.
This role can be based in Melbourne, Sydney, or Brisbane, with regular travel across Australia and New Zealand required to support customer engagement.
What you'll be doing.
- Manage a portfolio of major national QSR and chain restaurant customers
- Build and maintain strong commercial relationships across customer procurement, operations, and marketing teams
- Develop and execute customer account plans aligned to volume, revenue, and margin objectives
- Lead commercial discussions including pricing, terms, and contractual negotiations
- Partner cross ‑ functionally with Supply Chain, R&D, QA, Marketing, and Finance teams to deliver customer outcomes
- Support customer ‑ specific product development, trials, and menu innovation initiatives
- Prepare accurate forecasts and report on customer and commercial performance
- Ensure service excellence through close coordination with manufacturing and logistics teams
- Represent McCain in customer meetings, industry events, and conferences
What you'll need to be successful.
- Proven experience managing large or complex customer accounts, ideally within FMCG or foodservice
- Strong commercial acumen with demonstrated negotiation and relationship ‑ building capability
- Ability to influence and collaborate effectively in a cross ‑ functional, matrix environment
- Strategic and analytical thinking with a pragmatic, solutions ‑ focused approach
- Experience working with national customers and senior stakeholders
- Bachelor's degree in Business, Marketing, Food Science, or a related discipline (preferred)
- Flexibility to travel across Australia and New Zealand (approximately 25-35%)
About the team.
This role sits within McCain's Foodservice & QSR team and reports to the QSR Business Manager - ANZ. The team works closely with marketing, supply chain, operations, and innovation partners to deliver sustainable growth and long‑term customer value across the QSR channel.
About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
AI & Digital Capabilities
At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
#LI-IT1, #LI-Hybrid
*We've got this covered! No external agency support required and unsolicited CVs will not be considered. (FOR EXTERNAL)
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Sales
Location(s): AU - Australia : Victoria : Melbourne || AU - Australia : New South Wales : Sydney || AU - Australia : Queensland : Brisbane
Company: McCain Foods (Aust) Pty.
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