About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
About the Role
At Toll, we do more than just logistics. We move the businesses that move the world. We are seeking an experienced Quality Assurance Manager to lead quality and compliance initiatives across our Consumer Healthcare, Personal Care and Cosmetics (CHPCC) operations in Kemps Creek. Reporting to the Senior Manager, National Quality Assurance, you will act as the site's senior quality representative, ensuring compliance with ISO 9001, GMP and regulatory requirements while partnering closely with operational teams and customers to drive a culture of quality, continuous improvement and operational excellence.
A day in the life of a Quality Assurance Managerat Toll
- Lead and maintain site quality systems, ensuring compliance with ISO 9001, GMP and customer quality requirements.
- Act as the primary quality contact for customers, supporting audits, reviews and quality-related enquiries.
- Investigate quality incidents and implement effective corrective and preventive actions (CAPAs).
- Deliver quality and GMP training programs to promote compliance and capability across the business.
- Lead continuous improvement projects, monitor quality KPIs and drive operational excellence initiatives.
- Partner with operational leaders and stakeholders to strengthen quality culture and support business objectives.
Qualifications
- Science degree or equivalent qualification.
- Current driver's licence.
- Minimum 12 years' quality experience within consumer healthcare, pharmaceutical, medical devices or diagnostics industries.
- Strong knowledge of TGA regulations, GMP, GWP and ISO 9001 standards.
- Experience undertaking internal and external audits.
- Experience working with Quality Management Systems (QMS).
Skills & Experience
- Proven leadership capability with the ability to influence and develop quality-focused teams.
- Strong stakeholder management and customer engagement skills.
- Excellent written and verbal communication skills.
- Demonstrated experience in root cause analysis, risk management and corrective action implementation.
- Strong project management, analytical and problem-solving skills.
- Ability to work collaboratively across functions while fostering an inclusive and positive workplace culture.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Toll Group Sydney, New South Wales, AUS Office
Sydney, Australia
