Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Lead and support site activation and regulatory/ethics document management for clinical studies from start-up to close-out. Coordinate submissions, maintain trial documentation (protocol amendments, ethics approvals), communicate with study teams and investigator sites, mentor staff, and ensure compliance with ICH/GCP, FDA and local regulations while using CTMS, eTMF and other systems.
Top Skills:
Clinical Trial Management SystemsElectronic Trial Master File (Etmf)Ethics PortalsMicrosoft Suite
4 Minutes Ago
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Lead site activation activities from start-up to close-out for complex clinical studies: manage ethics and regulatory submissions, coordinate site initiation, maintain lifecycle documentation, support audits/inspections, mentor colleagues, and liaise with global and local stakeholders to ensure timely approvals and quality standards.
Top Skills:
Clinical Trial Management SystemsDocument Exchange PlatformsElectronic Trial Master FileEthics PortalsMS Office
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Perform real-time incident detection, containment, and remediation across Windows, macOS, and Linux. Conduct malware and forensic analysis, develop detection and countermeasure processes, produce customer-facing reports, and contribute thought leadership and public-facing content.
Top Skills:
.NetAi TechnologiesCC#LinuxmacOSMalware AnalysisNetwork Forensic AnalysisPerlPythonRuby On RailsVisual BasicWindows
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
