Jobs at CNX

Leads partner strategy and alliance sales across Australia and New Zealand. Builds joint go-to-market plans, develops executive relationships, creates and closes partner-led opportunities, drives pipeline through campaigns and events, manages commercial discussions, and collaborates with sales, delivery, legal, finance, and marketing teams. The role focuses on converting technology partnerships across hyperscalers, CCaaS, and enterprise platforms into measurable revenue growth.

Leads new-business sales across a defined industry sector, identifying high-value targets, building C-suite relationships, shaping complex technology, CX, transformation, and managed-services opportunities, and closing enterprise deals. The role owns pipeline creation, strategic pursuits, negotiations, market presence, and commercial growth while coordinating cross-functional solution and industry experts.

Provide Level 1 and Level 2 technical support for Genesys Cloud, Amazon Connect, and other CCaaS platforms. Responsibilities include incident triage, IVR and call-routing configuration, system monitoring, issue escalation, documentation, user training, and continuous improvement. The role collaborates with engineering, development, operations, vendors, and customers to maintain reliable 24x7 contact center operations.

Own Level 2 support and technical delivery for a critical production platform. Responsibilities include incident and problem management, production changes, vendor coordination, AWS and Azure cloud engineering, Infrastructure as Code, CI/CD automation, container support, monitoring, observability, documentation, and participation in a mandatory shared 24x7 on-call rotation.

Lead end-to-end customer value for a CCaaS platform: shape pre-sales solutions, drive onboarding, adoption, retention and expansion, build success frameworks and teams, define ROI/TCO, oversee executive relationships and champion AI-driven contact centre optimisation.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.

Supervise and support a customer service team by managing performance, attendance, coaching, quality, KPIs, escalations, and employee development. The role requires fostering engagement, accountability, collaboration, and continuous improvement while ensuring compliance with company and client expectations. It is fully onsite in Katowice, Poland, and requires advanced German and English language skills.

Supervise a customer service team by managing daily performance, attendance, engagement, coaching, escalations, and development. The role drives KPI achievement, quality standards, operational targets, policy compliance, and continuous improvement while fostering accountability and collaboration. It requires fluent French and English, prior team leadership or supervisory experience, strong performance-management skills, and full on-site availability in Katowice, Poland.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Combines quality assurance and employee training responsibilities. Evaluates customer interactions across calls, chats, and email; analyzes trends, identifies performance gaps, supports calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training, coaches employees, tracks trainee progress, provides feedback, and improves learning materials. Requires C1/C2 Danish or Norwegian and English, prior trainer or quality evaluator experience, strong analytical and facilitation skills, Microsoft Office proficiency, and onsite availability in Katowice.

Evaluates customer interactions for quality compliance, analyzes performance trends, conducts calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training; coaches employees, monitors trainee progress, provides feedback, and improves learning materials. Partners with Operations and client stakeholders to support production transitions, customer satisfaction, and continuous improvement. Requires fluent French and English, strong communication and facilitation skills, analytical ability, organization, and Microsoft Office proficiency. This is an onsite role in Katowice, Poland.

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Produces and distributes daily, ad hoc, trending, and summary reports. Analyzes reporting data, responds to client inquiries, consults with business leaders, develops and maintains reporting processes, and improves reports using new data sources. Coordinates with project managers, verifies electronic reports, manages production schedules, and supports reporting solutions aligned with customer business goals.

Produces daily, ad hoc, trending, and summary reports; analyzes data and reporting needs; develops and maintains reporting processes, graphs, schedules, and data sources; verifies and distributes electronic reports; consults with business leaders and project managers; and responds to client inquiries. The role requires database and SQL familiarity, reporting solution knowledge, strong communication, organization, attention to detail, and proficiency in Microsoft Office.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.