Teams at CNX

Leads new-business sales across a defined industry sector, identifying high-value targets, building C-suite relationships, shaping complex technology, CX, transformation, and managed-services opportunities, and closing enterprise deals. The role owns pipeline creation, strategic pursuits, negotiations, market presence, and commercial growth while coordinating cross-functional solution and industry experts.

Provide Level 1 and Level 2 technical support for Genesys Cloud, Amazon Connect, and other CCaaS platforms. Responsibilities include incident triage, IVR and call-routing configuration, system monitoring, issue escalation, documentation, user training, and continuous improvement. The role collaborates with engineering, development, operations, vendors, and customers to maintain reliable 24x7 contact center operations.

Own Level 2 support and technical delivery for a critical production platform. Responsibilities include incident and problem management, production changes, vendor coordination, AWS and Azure cloud engineering, Infrastructure as Code, CI/CD automation, container support, monitoring, observability, documentation, and participation in a mandatory shared 24x7 on-call rotation.