Quoting & Underwriting Alteration Team Leader

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go? 

Job Description

As the Team Leader of Quoting and Underwriting Alterations Team, you will lead a dedicated team of Consultants and Technical Specialist, ensuring the delivery of services in accordance with key performance metrics, service levels and quality standards. Your primary focus will be to foster an engaged and high-performing culture within the team. 

This role involves collaboration with underwriting, offshore teams, as well as customer service and retention teams to consistently deliver best-in-class customer service experiences.

• Managing day to day workflow to ensure the delivery of services in accordance with key performance metrics, service levels and quality standards.
• Working with Technical Teams to identify knowledge gaps and create plans to address any issues.
• Ensure day to day compliance requirements are met, as per TAL guidelines with particular emphasis on the protection of sensitive customer information and develop frameworks to monitor this when quality checking.
• Manage stakeholder (internal and external) relationships. Relationships with stakeholders include business partners, users, vendors, customers, project team members and management leaders.
• Using and adopting AOM methodology and tools to plan and deliver against targets.
• Communicates with positive impact across wider business areas. Informs with timeliness and setting context.
• Gives frequent, positive, and constructive feedback to team members. If a People Leader works with direct reports to ensure development plans are appropriate for individual and business needs.
• Sets goals, timeframes and priorities based on strategy.
• Encourages others to use systems and processes properly.
• Implements changes that create value for customers and partners.
• Communicates openly to engage customers, peers & partners using a variety of communication strategies (face-to-face, written, telephone, group presentation).
• Shows strong ownership of strategy and business deliverables, ensuring agile delivery of agreed actions by self and others.
• Explore solutions to improve effectiveness and productivity across the team.
• Ensures team members are clear on own and others accountabilities.

Qualifications

Qualification & Experience

• Strong understanding and the ability to effectively develop and coach staff
• Sound business acumen and a Business qualification or similar preferred
• Confident, engaging and a natural ability to communicate, motivate and lead staff

Key Skills & Knowledge

• Strong technical knowledge of Life Insurance industry
• Willingness and ability to implement and embed the TAL coaching framework within their team
• Demonstrated ability to coach staff from underperforming to high performing within the context of team & individual performance
• Strong people leadership and experience with people policy issues
• Ability to lead people through change and transformation
• Drives a positive culture and demonstrates TAL values and appropriate behaviours

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.