About Resolution Life
Resolution Life Australasia (RLA) is owned by Resolution Life, a global life insurance group focusing on reinsurance, the acquisition and management of portfolios of life insurance policies and selective new business growth in strategic markets.
We are one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.
We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.
The Opportunity
The Recovery Specialist role at Resolution Life is a critical position designed to support our mission of delivering exceptional recovery and return-to-work outcomes for our customers. This role requires a professional with a background in Psychology or an Occupational Therapist with demonstrated mental health experience, as it involves complex case reviews and the development of tailored, evidence-based recovery strategies. The Recovery Specialist works closely with Case Managers to provide expert guidance on rehabilitation coordination, disability management, and recovery planning, ensuring that each customer receives a holistic and person-centred approach to their recovery journey.
As the primary escalation point for medical, functional, and occupational matters, the Recovery Specialist plays a key role in shaping the direction of complex claims. They are responsible for identifying when to involve internal and external specialists and for coaching Case Managers to enhance their decision-making and case management capabilities. This role also contributes to the continuous improvement of our recovery model, helping to drive innovation and consistency across our trans-Tasman operations.
Success in this role requires a strong ability to interpret diverse information sources including medical, psychosocial, and occupational data and translate them into actionable strategies. The Recovery Specialist must be proactive, analytical, and commercially aware, with the ability to manage rehabilitation provider outcomes and contribute meaningfully to strategic discussions. This is a unique opportunity to influence recovery outcomes at scale while working in a collaborative, forward-thinking environment.
This role offers a Permanent full-time contract and embraces flexible working arrangements. You'll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis, ensuring a harmonious balance between business needs and personal flexibility.
Your Story
RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:
Background in Psychology or Occupational Therapy (with mental health experience) – required - ideally with rehabilitation experience, or professionals currently working in life insurance or health-related insurance sectors such as workers’ compensation, CTP, or life insurance.
Exposure to strategically assessing medical and/or disability claims an advantage
Extensive experience in dealing with complex illnesses and injuries
Proven coaching and mentoring capabilities
Understanding of the Risk Insurance market and associated products will be advantageous
Why Join Us?
At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
Discretionary bonus scheme
Career pathways, including local and global mobility opportunities
Leading Learning Platforms and support in professional development
Health and Wellbeing Programs
Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].
Privacy Policy
Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.
