Regional Services Director

About Objective:

At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

Our role:

We are currently looking for a Regional Services Director to join our team in Sydney or Canberra. The Regional Services Director (RSD) provides overall leadership for Consulting Services in a designated region, with commercial and delivery responsibility for all projects within the region, local team management, and P&L ownership for the regional practice.

The role reports to the Head of Delivery and has people management responsibilities.

A day in your role:

• Leadership & Team Management – Lead and develop a high-performing consulting team, fostering strong employee engagement, career growth, and retention. Support recruitment and workforce planning to meet evolving market needs.
• Project Delivery & Governance – Oversee project execution in line with our methodology, ensuring strong governance, risk mitigation, and successful outcomes. Regularly review project status and reporting to ensure accuracy and efficiency.
• Customer Success – Drive long-term customer engagement and advocacy, partnering with Sales and Go-To-Market teams to deliver value and innovation.
• Profitable Revenue Growth – Drive services revenue growth while ensuring profitability, accurate forecasting, and efficient billing processes. Work proactively to eliminate financial leakages and maximize consulting opportunities.
• Practice & Operational Excellence – Champion continuous improvement, contributing to global best practices and methodology enhancements. Own regional resource management and provide insights for financial and operational planning.

Your skills, experience and beyond:

• Proven experience in the software industry with a background in professional services and software implementation.
• University degree in Business, Technology, or equivalent professional experience.
• At least 3 years as a Practice Leader in a professional services organization.
• 5+ years of IT Project Management experience, leading projects from $400K–$2M+ and managing large teams.
• Strong people management skills, with a track record of developing high-performing consulting teams.
• Expertise in project management methodologies, implementation best practices, and business/financial forecasting.
• Hands-on consulting experience in a professional services environment.
• Strong commercial acumen with the ability to engage at senior management levels and support sales initiatives.

Our benefits:

• Hybrid work arrangements to support work-life balance.
• Access to EAP for confidential counselling.
• Extensive learning resources to develop your skills.
• Regular social events to promote team bonding.
• We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.

To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.