The Relationship Manager at Plenti manages broker portfolios, increases loan volumes, drives engagement, and ensures excellent support and relationships.
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.
About the Job
As a key part of Plenti’s Consumer Lending team, the Relationship Manager (RM) is responsible for managing a portfolio of brokers, with emphasis on driving loan volumes, increasing broker engagement, and ensuring an exceptional broker experience.
This role focuses on fostering strong relationships with existing accounts to achieve business growth, whilst working closely with your state Business Development Manager (BDM) to activate new brokers.
Whilst experience in the finance sector is preferred, it is not essential. Success in this role requires a proven track record of delivering results, meeting KPIs, and an enthusiasm for winning business and the ability to thrive in a dynamic, fast paced sales environment.
Key Responsibilities:
● Act as the primary point of contact, maintaining and developing strong relationships with your portfolio of brokers and providing fast, accurate and responsive support
● Effectively manage a sales pipeline of consumer car loans and personal loan applications, with a focus of converting quotes into settled loans
● Focus on activating new and non-transacting brokers
● Deliver on sales activity expectations and accurately record all activity in CRM systems
● Develop tailored and effective sales strategies to achieve loan origination growth and activity targets
● Build strong relationships with your state BDM to provide unrivalled support to your shared portfolio
● Represent Plenti professionally, establishing full confidence and trust among brokers and business partners
Key Qualifications:
● 1+ years' experience in sales or finance account management, preferably in third-party intermediated channels or directly with finance brokers
● Proven track record of meeting or exceeding sales targets and KPIs
● Ability to work independently while also integrating effectively into a team
● Some knowledge of financial lending products and/or credit risk underwriting is advantageous
Competencies / Skills:
● Ability to build and maintain high value relationships
● Strong communication and negotiation skills, with the ability to influence and engage a diverse range of stakeholders
● Excellent time management and organisation skills
● Strong problem-solving skills to address and overcome objections
● A "hunting" mindset with the ability to self-start and independently drive leads
● A genuine willingness and desire to represent Plenti with passion and energy
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Plenti Sydney, New South Wales, AUS Office
14 Martin Pl, Level 5, Sydney, New South Wales , Australia, 2000
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